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I work for Memorex tech support. You can reach us at 800-919-3647.
know this isn't what you want to hear, but the problem you've described
can't be fixed with troubleshooting. Your player needs to be exchanged (Memorex doesn't repair their mp3 players anymore, they just replace them. Please call the above number so that your warranty eligibility can be determined. We also have some out of warranty options as well.
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The user guide (p 7) mentions pressing the Power On/Off/Stop button (presumably only once, but see below) to charge the battery if the charging does not start automatically when the uncharged player is connected via USB.
The following is from Memorex online FAQs. Hope it might be helpful:
Connect the player with the supplied USB cable. After the cable is connected, press the power button twice. The battery icon in the upper right corner will start filling with bars as it charges.