My Zen lost all it's music after my daughter plugged it in to my wall charger. This has happened before and all i had to do was refill it. But now all the songs I try to do are "unsucessful". I have tried several different ways to load the songs ( right-click "copy to Zen..., Windows media player, etc.)! Help!!
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if you still have the usb cable of your creative zen, you can try to connect it to a computer. if it's detected properly, try to wait atleast 5 minutes for it to charge, if after 5minutes and it won't turn on. the board of your mp3 might be damaged.
if you don't have the kind of charger that goes directly into the dock connector, the zen vision needs a 5V charger ( it happens to be compatible with the PSP charger). if you just plug it into a usb cord it will not charger. you may also need the little white adapter piece the goes into the dock connector. i know only one place that sells older creative zen accessories and repairs creative zen visions . if you have all of that: i assume you pressed the little reset button on the bottom, it may just be frozen? if that doesn't work and you are sure you're charging it right, your logic board is dead.
There are several types of chargers you can use with the mix max....car charger, wall charger, USB to computer (FYI turn your computer off while charging and it stops), and my favorite - the speaker station. Just do a search for disney mix max charger on the internet, amazon, or ebay and several options will come up. I like the speaker station because it is easy to charge with it and lets my daughter use it as a stereo and dance unit if she wants.
Just connect your Zen onto your PC (NOT LAP TOP) on a USB.
If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Sorry to not have a solution, but only to post that I have experienced the same problem trying to charge my Zen V Plus using an iGo adapter with a USB2 tip. I can't get my Zen to charge except when I use the wall charger or USB cable to PC. I'm as curious as you are about the reason why.
Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.
You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.
If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.
If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.
try this "If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
It's probably too late for your nees but for future users, push a pin into the rest hole on the bottom of the player while AT THE SAME TIME holding down the play and power buttons. Yes, I know you need three hands to do this. That should bring up a recovery screen Try "Clean-up" on that screen.