Hi there,
I'm sorry to hear you're having difficulties with your DC07 Animal. Due to the design of the brush control system, the brushbar should only be removed by an engineer. If you haven't already got in contact with us directly, I'd encourage you to do so. One of our experts will be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Kind regards,
Jack
Dyson Online Customer Support
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