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Re: no power...at all
Friend, huuum At your service! YES YOU GOT A LEMON! WATCH MAGIC AS I TURN YOUR LEMON INTO A CHERRY! Here is what you must do! I do this a lot for my customers! We are a family business for over 65 years READY?? You get together all the service invoices and organize your self with the sales slip and service slips and call Whirlpool. Ask customer service for a supervisor!
Then we are going to get them to do a whats called a "PUSH-PULL"!!!!!
You tell them when you bought it and how many times service has been to your rescue! With documentation of dates ! Be calm, nice and reserved! BUT FIRM!
You want them to replace this lemon with a brand new machine! WARRANTY TIME MEANS NOTHING WITH DOCUMENTATION!
THEY KNOW IT'S EASIER TO KEEP THE CUSTOMERS YOU HAVE THAN FIND NEW ONES TODAY!!!!!! EVERY DAY GE OR SOME OTHER MANUFACTURE ASKS DEALERS TO DO A , "PUSH PULL". THEY PAY US TO ORDER AND DELIVER AND PICK UP THE LEMON FOR RETURN TO THEM! NO COST TO THE CUSTOMER! Not even delivery.No matter what the dealer says to you about money! No money, honey! Got me?The companies forbid the dealers from taking any money from the push pull customer ! They pay us!!! Unless you want to tip the guys on the truck.
Some times I've told my customer that when it's a lot past warranty that for good measure, Tell them, "I just took a loan to remodel my whole kitchen, and I have gutted the kitchen and found all my stainless steel Ge profile appliances that I am ready to purchase BUT ! But I cannot in good faith follow through with this buy until I see that GE does indeed back up their product!
Your going to love the service and being in control! You are fine now! All will be right!
JUST , NO MATTER WHAT HAPPENS CALM, SMOOTH, QUIET, AND HAVE A NICE PLEASANT ATTITUDE. ANGER GETS US NOTHING! iF SOMEONE WILL NOT PLAY BALL, YOU POLITLY ASK FOR THE SUPERVISORS SUPERVISOR! AND ASK THEM TO SPELL THEIR NAMES AND ID # TO YOU SLOWLY!! THEN WRITE THEM DOWN! I LOVE THIS!
MY COMPLIMENTS,huuum BLESS YOU! PLEASE GIVE ME THE BEST RATING HERE ON FIXYA.COM BEFORE YOU SIGN OFF!
My web site is www.nastasisfurniture.com We started with appliances 65 years ago and still sell them TOO!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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If the door won't latch, the door latch assembly might be defective. These are normally made of plastic and cannot be repaired. If the door won't latch and the door latch is broken, replace it.
It can also be a defective main control board, but this is not common.
I have listed COMMON problems / reasons why a dishwasher won't start..
The thermal fuse might have blown. The thermal fuse helps to prevent damage to the dishwasher by turning off power so that it doesn't overheat. Once blown, the thermal fuse will have to be replaced for the dishwasher to work. The thermal fuse is usually located in the control panel on the control board or mounted to the bottom of the tank behind the lower panel. The thermal fuse can be checked for continuity.
The door switch, or switches, are sometimes called interlock switches. The door switch prevents the dishwasher from running while the door is open. If the dishwasher won't start, the switch or switches might be defective. To access the door switches, remove the control panel or inside door panel - depending on the model. They can be tested for continuity.
If the dishwasher does not start, the door latch assembly might be defective. These are normally made of plastic and cannot be repaired. If the door won't latch and the door latch is broken, replace it.
The main control board provides power to nearly every component of the dishwasher. If the dishwasher won't start the main control board might be defective. You should first check for more common parts. Many times control boards are replaced unnecessarily because the problem was not diagnosed properly.
The main control board thinks the door switch circuit is "open" - you would need a professional to . Is the loading door closed? No, close the door. Yes, go to step (2). 2. Disconnect the plug from J2 on the Main Control Board and check for continuity between the pins in the plug. Open, check the door strike. If good, replace the door switch assembly. Closed, replace the Main Control Board.
If you've already tried to unplug the machine and that didn't correct the issue, the door latch assembly will need to be ordered and replaced to fix the issue. The latch assembly is just not reading that the dor is shut properly even though it is.
It doesn't matter if it appears to work or not--it's not giving the correct signal to the control board after it locks to tell the control board that the door is latched and shut and ready to start the wash cycle. This is why you need to replace the latch assembly.
g.e doesn't want to admit ,but ive been a servicer for years... they have a issue with there self clean feature and it destroying the main control board... normally when you order the control board they will send you a new (modified) latch assembly... you have damaged your latch assembly on the unit and needs replaced... these units get entirely to hot in the self clean mode for all the plastic componets and relays they put inside the unit... order a new control board and make sure it comes with the latch assembly you will be good to go then..... sorry for the bad luck
Hi dear.According to your explanation,MAIN PWB ASSEMBLY is faulty.Not the door lock or control panel.However you can try this & see if it's works.I hope that helps.Thanks.
Does the spring of Latch Hook actuate?If No:Replace door assembly
Is there clicking sound once or twice when the
START/PAUSE button is pressed to start the cycle? If No:Check the DOOR SWITCH
ASSEMBLY Connector and
MAIN PWB ASSEMBLY
(Red 4 pin and white 4 pin
Is DOOR SWITCH ASSEMBLY broken?If Yes:Replace the DOOR
Hi. this is a door latch failure code. Kindly, check the wiring that is linking the door latch mechanism, to the main control board. If the wiring is connected and the contacts are well, this will lead to a failed door latch mechanism. I would advise to test before purchasing a new latch assembly. Once you have exposed the door latch assembly, use the procedure below to test.
Before repairs or further testing can begin you must disconnect the electricity at the fuse panel, at the circuit breaker panel, or by pulling the plug. Make sure the power is off before proceeding. Set the latch to the "clean" position and test for circuit continuity at the terminals of the switch with your VOM's ohmmeter function. If there is no continuity, the switch is faulty. Use caution when testing. If there is continuity, this will confirm that the main control board has failed. Control board failure, in this case, is highly unlikely, but possible.
HI. This E-11 Code is an indication of a failed Door latch mechanism. I would advise to inspect the latch assembly for loose wire connections at the latch, and main control board. If the wires are attached correctly, and the contacts are ok, simply replace the Door latch assembly. Once the door latch is replaced, the code will shutdown, and the unit will operate properly.
NOTE_ It would be wise to try a hard reset, before purchasing the replacement door latch. Kindly, unplug, or shutdown the appropriate circuit breaker for 5 minutes. Once the 5 minutes have passed, simply re-introduce power to the unit, and observe the actions. If the error code illuminates again, replace the door latch assembly.