Question about HP OfficeJet 4215 All-In-One InkJet Printer
I have the same message all of a sudden. Did you ever figure out how to fix it? Thanks, Jeff
First of all, did you read the web page at the link I previously provided? Print cartridge errors will cause you to have problems both with printing and copying. There are a number of troubleshooting tasks on the page I provided that you'll need to go through to see if you can correct the cartridge error. Give them a shot and post back your results.
The scan issue is a tad more tricky. Actually, if you computer's operating system is Windows Vista, then it is a known issue and HP.com has a "workaround" for the problem:
Scan Button Doesn't Work with Windows Vista
While the scan button "should" work with Windows XP, it still may have issues. I have an Officejet 6110 and have never been able to get it to scan just by pressing the Scan button on the printer's control panel. I use the program on my computer and since it works, I don't fuss about it (the printer has otherwise met all my needs for years, so I'm OK with it).
When you press the Scan button on your printer, do you get any error messages, either on the printer's control panel or on the computer? If you do, that'll at least provide some clue as to the issue. If not, it will be hard to diagnose. Sometimes HP scanners don't work and play well with Apple OS computers, but other than that, HP.com doesn't provide any other solutions.
Try going through the troubleshooting steps for the print cartridge, then try to print, copy, and scan and see what happens. Post back your results.
Oh...I noticed you posted your email address. Just to let you know, there are automated programs on the Internet called "spiders" or "bots" that crawl public forums and "harvest" email addresses for spammers. I don't think you can edit your posts (I can't edit mine at any rate) but in the future, try not to post your email address in a public area on the Internet. You may notice an increase of spam hitting your email in the near future (though I hope not).
Good luck with the printer.
Posted on Oct 15, 2008
Posted on Dec 01, 2008
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Posted on Jan 02, 2017
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