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Brookstone digital picture frame

I have a Brookstone digital photo frame that refuses to turn on. It has worked for a number of months and then would not turn on. I've tried holding the on button down for over 10 seconds, switching power outlets and those things haven't worked.

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  • janiskemper Sep 21, 2008

    I have the brookstone Digital Frame Model AH1212-B and I received it as a Christmas gift. It worked fine until this summer and it too won't turn on. I have a green light (where the DC plug goes into the frame) showing it has power, but it will not turn on.

  • hobbes00 Sep 25, 2008

    Same problem

  • jwj4641 Nov 29, 2008

    I have the exact same problem and have been toying around with it for months. Are these things just junk?

  • Anonymous Nov 30, 2008

    Very same problem.  Brookstone warranty info says "receipt required", which doesn't work for gifts.

  • prscott1 Dec 20, 2008

    Ditto for me. received last year for Christmas and now only the green light and it freezes during startup. Model AH1812-B

  • jbeard7a Jan 02, 2009

    I have had two of the 10" Brookstone Digital Picture Frames now the first one came up with the Brookstone logo and nothing happened. Tried powering off a few more times then it finally asked to insert media and worked. Exchanged it and now the second one works but the edge of the LCD screen is brown especially the corners. It is not the protective sheet that came with it so it is defective too. So I will be returning or exchanging it but not leaving the store till I see this next one works and no brown edge on the screen. Here is the URL to the one I got:*R3C2*T

  • Anonymous Feb 02, 2009

    brookstone 10" digital frame - no picture, only green power LED lit.  13 months old. 

  • p_mueller Feb 04, 2009

    The same thing happened to me with the Brookstone digital frame I received Xmas 2007. I took it to two Brookstone stores but they refused to stand behind their product. Disappointing.  .  .  

  • chronicnomad Feb 12, 2009

    Sounds like a trend of some kind. We got our Brookstone 10" frame during Christmas 2007 and today it decides it won't turn on. The green light in the back comes on when you push the power button though. I've tried all the tricks.... USB In/out, different outlet, holding the button down for different lengths of time.
    I wonder, are these things programmed to self destruct in 13-14 months?

  • rustynail3 Feb 17, 2009

    got it for x-mas 2007 really loved it till this month when it started to freeze up during start up. sometimes unplugging it would work but now nothin

  • Anonymous Feb 25, 2009

    This seems like a bad trend. I got mine for Christmas of 2007 as well and it isnt working at all now. It gets to the Brookstone screen then doesn't do anything after that. I can't get it to work. Does anyone know what we can do?

  • Anonymous Mar 04, 2009

    green power light comes on but nothing else.

  • gwilkins Mar 06, 2009

    We bought the Brookstone my life 8" digital picture show. Worked fine for a few months. Now, plug it in, green light, Brookstone logo, and that's it. No pictures load (though the computer displays that the pictures are on the external device), none of the buttons work. We bought it for Christmas 2007. Has anyone tried to replace the power cord? Do those go "bad?"

  • pope0035 Mar 10, 2009

    model: AH1212-B plug it in and turn power button on. green light and nothing else.

  • Anonymous Apr 03, 2009

    Same problem. 8 inch frame. Green light, but no startup. 14 months old !

  • CampbellPipe May 16, 2009

    I have the exact same problem. Power on....just the logo. No go.
    I can't seem to see if anybody has provided a solution to this problem. I wonder if the "FixYa" guys monitor problems which have not been solved. That is a measure of this web site...# solutions not # listed problems.

  • lisa williams Jan 30, 2014

    i am having the same problem, it will not turn show any pictures, it will turn on but that is it. I would like to retrieve the pictures though.


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The solution I suggest is to never buy anything from Brookstone again. I definitely will not.

Posted on Jul 08, 2010

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I Have the same frame received for Christmas 2007 and exactly the same problem

Posted on Sep 25, 2008

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