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I've had several of these ribbon cartridges do this. You might get lucky and get it freed up, but I rarely did. Look in the windows of the cartridge and see if the ribbon is not wound evenly...if it isn't you can try gently tapping the cartridge on a flat surface to attempt to even out the ribbon on the spool. If you are not successful, then replace the cartridge. I had mine for almost 10 years and the cartridge was always the problem. Otherwise the typewriter worked flawlessly. Good luck.
First make sure you are placing the right color cartridge into the right slot. Most Printers are touchy about the installation of ink cartridges. If the instructions say to press the cartridge into the slot until you hear a loud click, that's what they mean. If at first you don't succeed, remove the cartridge and reinsert it into the slot again and press on it hard till it clicks. Then your printer should work properly. Hope this is of some help. Bud