When I attempt a fax to 785-827-0942 I get an error code as if my intellifax 2820 and that fax have a communications error problem. It appears to have been sent, then Com Error shows up on the display and when I call the Secretary at that number says her machine made allot of noise, but nothing came out. She says for unknown reasons certain people don't seem to be able to fax to her machine.
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Whoever set the fax up(tech?) set a maintenance count, and when it hits that preset number, the machine. I recommend that you call the company from which it was purchased. If they are reputable they will tell you how, because it takes a certain code to get into the service mode.
Maintenance is for cleaning and checking to see how the machine is wearing, and see if you need maintenance parts, like feed rollers, separation pads, drum, etc.
Out of the lower paper tray when you go to print? Try this, remove the cassette tray and use a water dampened cloth and clean the gray paper pickup roller off. A lot of times this has paper fiber build up that causes the paper not to feed. The printer has a certain timing pattern for when paper should reach a certain sensor, and if it doesn't, then a jam error will occur.