Question about NorStar M7310 Phone

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Information mailbox My original MBox Ext 222 was set-up as a Information Box. I am unable to store my name under the Company Directory. I am wanting to change Ext 222 from a Information Box to a regular Mailbox. Please advise.

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Feature 983 - enter password 102xxxx

Mailbox
Change
Enter mailbox number
Password hit next
Extension hit next
service class change to 1 for regular mailbox, 7 is for information mailbox

Posted on Feb 25, 2009

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I can't get passed primary greeting recording.


Hi there Moodymar,

One thing you can try is logging into your mailbox as you would calling into your vmail system externally.....dial access phone number....here prompt.....dial ** mailbox number, then password. ""Sometimes"" this tricks it and you can get in. Question, does any one else have the same problem? If no, then unfortunately you have to get the system administrator to delete your mailbox and re-create it, you will loose msg's.
The nortel vmail systems are not forgiving if something doesn't sit right with them.
You also mentioned that mbox is full, do you here the system announce that?
Also make sure your mbox has not been set as a ""Information mailbox", maybe a silly question, just something to clear out of the way (this type of box does not record greetings).
Another thing, typically when mboxes are created on Norstar vmail systems the extension and mbox numbers match. Make sure you ext and mbox number match, cause 99.9 % of time they will. That small percentage of time they don't cause's confusion for the end users.
I know this is a lot of stuff, but, one last thing, to make sure your phone is operating okay, have someone else try logging into thier own vmail on your phone, or a couple of people

Jan 17, 2012 | NorStar T7316E Corded Phone

1 Answer

I work at a small company and recently they have set me up a voice mailbox on a norstar m7310 Phone and Star Talk mini. The mailbox works fine but the store manager is unable to configure my phone to...


In the mailbox setup, there's a prompt called EXT .. make sure your extension number is there. There's another prompt called MSG WAIT (or something like that) which needs to be set to YES or Y. The person that setup the mailbox should be able to get to these settings.

May 13, 2011 | NorStar Meridian M7310 Phone

1 Answer

T7316E Corded Phone


When the display shows LOG: it means that theres no mailbox attached to the extension. When logging in as 120000 theres the possibility of changing the administrator password.To build a mialbox for ext. 25
press feature 983 > log: 120000 > mbox > add > 25 > reset password: next > type: subscriber > ext. 25 > cos: either 1, 3 or 11, >
name: first and last of the employee >directory: y >message light: y > alt ext: none> transfers: blind

Feb 23, 2010 | NorStar T7316E Corded Phone

1 Answer

I'm trying to set up my voice mail and I am getting a message "mailbox locked". Is there a generic password I can enter that will work? Too, can you send me a step-by-step go-by to set up my mailbox?...


If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

Dec 22, 2009 | NorStar M7310 Corded Phone

2 Answers

I have a problem with voice mail with a meridian hooked to NT5806DA-93. The system on voice mail every second pulse off so that only half of each message is played at a half second interval


Voicemail Features Norstar Common To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.
To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message
To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey
To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together
To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred
To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording
To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting
Norstar Voicemail Administrative Programming Programming must be done from any M7310, T7316, or M7324 model phone set.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK
To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.
To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

Apr 15, 2009 | NorStar Lands Phones

1 Answer

Nortel 7310 voicemail will not reset


You dont have the EXT of mailbox 222 assigned to ext 222. Go under F983 press mbox press chg press 222 press ok press next it was say EXT: see what ext is assigned to put in 222 press change enter 222.
If it tell you that 222 is already assigned you have to find the mail box it is assigned to. Usually involves checking every Mbox starting with 221

Hope this helps.

Apr 14, 2009 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

How to activate Voicemail on extensions


Adding Subscriber Mailboxes:

1 – Feature 983
2 – Log: = 1020000 (3-digit DNs) or 120000 (2-digit DNs)
3 – Press MBOX
4 – Press ADD
5 – Mbox: enter mailbox number to be added
6 – Type:subscriber Press OK
7 – Ext: Dial station number (the mailbox and extension do not have to be the same, but for simplicity keep the same)
8 – Service class: Typical class is 1
9 – Name: Enter name (last name, first name) per letters on keypad. Dial as in texting for each letter. Press # to enter a comma between last name and first name.
10 – Directory?: YES or NO (for dial by name for company directory)
11 – Msg waiting: YES or NO (to enable “Message for you” display on phone press Yes)

After this set, you can pass by all the other information, since this is a basic setup for a mailbox.

Now that you created the mailbox, you still have to go into the programming to enable forwarding to voicemail.

Mar 30, 2009 | NorStar T7316E Corded Phone

1 Answer

Mailbox problem


The following instructions will only work if your System Administrator password is set to the default. Usually the default is 0000.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Oct 21, 2008 | Nortel T7316E 2-Line Corded Phone

1 Answer

Initialising Mailbox


To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"
To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "ADD"
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select "OK"
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "DEL"
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under "Delete"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows "Reset Password"
6. Select the softkey under "Next", keep hitting "Next" until the display shows the name
7. Select the softkey under "Chng" to enter a new name
8. Enter the name using the dial pad. Enter last name first, press "# #" to enter a comma and then enter the first name. When spelling the name, press "#" to move to the next character
9. Select the softkey under "Next" to save the change
10. Hit the release button

To Change the "Recorded" Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under "Admin" (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will "beep", prompting you to record a new name (name only here, not greeting..
3. Press "Ok" in the window when you are done recording and then "Ok" again to accept the recording

Apr 23, 2008 | NorStar M7310 Corded Phone

1 Answer

Company directory


Hi, if you are still having this problem you need to re-record the NAME on the mailbox as well as the greeting. On the Stratagy voicemail system, from the main menu after logging into your mailbox, choose option 3 then 6 to record your name. Hope this helps, ....Mitelmike

Mar 30, 2008 | Toshiba DKT2010SD Phone

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