Question about HP LaserJet P2015dn Printer

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Laser printer keeps printing hp ads

My laser printer keeps printing these "information page" type ads for HP at the end of every print job. How can I get this to stop? its wasting lots of paper and ink. please help

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  • Mulda Sep 22, 2008

    I have a printer in another Department that is doing the same thing. Strange because we have a dozen others installed the same way and they don't do it.

    If you find a solution please let me know.

    mulderp@eisg.com.au

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Hello,
Please perform the following:
If the printer is connected via network, unplug the network cable and perform cold reset.

Cold reset A cold reset changes most system parameters in NVRAM to the factory defaults. However, unlike NVRAM initialization, a cold reset does not reset the page count, the paper tray sizes, language, or formatter number.
A cold reset also resets all the HP Jetdirect settings as well as the printer settings. Use the following procedure to perform a cold reset.

  1. Turn off the printer.
  2. Press and hold the Go button.
  3. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer than 15 seconds. During this process, the Attention LED turns on.
  4. Release the Go button.
    If both the Attention and the Ready LEDs turn on before you release the Go button, you must start the procedure again with step 1.
The printer's LEDs begin cycling. The cold-reset process runs until completion, and the printer returns to the ready state.


Then uninstall / delete the previous drivers and install the drivers from the following link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1845551&prodNameId=1845555&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ja-45284-8

Posted on Nov 03, 2008

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Check the error details from the above link

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A printer initialization is taking place. No action is necessary. Fatal error

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Hence, I request you to reinstall the driver from the following link.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=1845551&prodNameId=1845555&swEnvOID=228&swLang=8&mode=2&taskId=135&swItem=ja-45284-8


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