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Hi, My Gateway MX3215 notebook computer no longer powers up with the AC plug. The battery was 5% and the AC plug was connected when the computer died, and it has not come back since. I have plugged in the AC to recharge the battery but after hours of recharge time, it is still not operating. What can I do? Thanks, Kendall

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Make sure you have power at the wall outlet (Dumb question, but I have to ask). If your AC power cable is detachable from the laptop transformer, make sure it is plugged in tightly. If there is a LED on the transformer, make sure it is on. If you have a voltmeter, check for DC voltage at the power supply plug where it plugs into the laptop. You should have between about 10 - 14 volts there. If you don't have a voltmeter (or multi-meter), see if you can borrow one.

If your battery was not seated properly or was worn out, then obviously it would not charge, but the laptop should still function off the power supply, so it is probably not a battery issue. If the voltage input and cable condition checks out okay, then it is probably a bad power supply.

Posted on Sep 11, 2008

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The onboard connectors that your battery connect to on the motherboard no longer work that is your battery is not charging.

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Follow these steps to clear the password:
NOTE: These steps also clear CMOS.
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and
then unplugging the AC adapter from the computer.
4. Remove the battery
5. Remove the real-time clock (RTC) battery
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If a PC suddenly fails to boot properly, you should perform a hard reset as the first action. Performing the hard reset will correct many problems. If the computer still does not start properly, select your symptom from the list below to guide you to the recommended corrective actions.
  1. Disconnect all peripheral devices and remove all USB devices and SD media cards. You want to test the computer not the accessories!
  2. Disconnect the AC power adapter, remove the battery, and then press and hold the power button for at least 15 seconds to drain all residual power and restore default startup settings.
  3. Reconnect the AC power adapter (but do not insert the battery), Press the Power button, Look for glowing LEDs near caps lock and num lock keys, and Listen for sounds of a fan or other moving parts turning.
  4. If the computer does not start, the LED lights do not glow, and the display is black, you can perform one or more of the following actions to resolve the no power issue.
    • Verify the computer is receiving power from the AC adapter . Verify that the AC adapter is not damaged and is connected correctly to a working wall outlet plug. Verify AC power is connected to the system board by examining the AC adapter, wiring, and pin connection for damage. The keyboard LEDs will glow when AC power is connected to the system board. Damaged components, like the AC adapter or the pin in the power connector, may require an HP-certified repair.
    • Use a different AC power adapter . If you have access to a different AC adapter or power pack that is designed for the computer, connect it to the notebook and try to start the computer. If you own or have access to more than one notebook, verify that you are using the adapter which belongs to the notebook. CAUTION: Using a power adapter that does not meet the power requirements or has the wrong type of connector may damage the computer. On newer notebook models, connecting the wrong adapter to the notebook may cause the power LED lights to blink but not power the computer.
    • Remove the battery and boot on AC power only . A discharged or defective battery may prevent the AC adapter from supplying enough power to start the computer. To verify that power from the AC adapter is available for PC; remove the battery, connect AC power adapter, and press power button. If available, try using a different AC adapter, that is rated for the PC, and repeat this test.
    • Remove the AC adapter and boot on battery power only . A defective AC adapter may not charge the battery and prevent the computer from booting on battery power only. To verify battery power available for the PC; connect AC power adapter, allow battery to charge for 30 minutes or more, disconnect the power adapter and press power button. If available, try using a fully charged battery, of the same type, from another computer and repeat this test.
      • If LEDS do not glow and the fan or hard drive do not spin, battery may need to be replaced.
      • If tests of both the battery and the AC adapter fail, there may be a problem with system board requiring service by HP.
      • If LEDs glow and PC boots, the AC adapter may need to be replaced.
      • If LEDs glow, but PC does not boot go to LEDs glow, fan is heard, but display is black or blank section.

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My daughter has a new ASUS Eee PC 1005HAB, and after a couple months use it will no longer power on.


Hi,

Try this >>>>

Remove AC power and take out the battery.
Plug the AC power back in and see if it will switch on. If it does shut it back down again and re-insert the battery. Try turning the computer on.

If you get no life from the computer either with or without the battery then this computer has to be sent back to Asus for repair or replacement as there will be still warranty on the computer.


Regards.

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Have a Gateway NV78 Laptop love it but there are 2 blue lights on lower left corner of the laptop and the one on the right goes to "red" sometimes why? This is "on the case" not the screen/monitor...


Do you have the Gateway NV78 Series User's Reference Guide?
(English)

Gateway Support > NV78 Gateway NV78 Notebook Series > Support Documents,

http://support.gateway.com/s/notebook/2009/gateway/nv/NV78/NV78ul.shtml

If not, left-click on,
Gateway NV78 Series User's Reference Guide - English

This is a PDF file.
Takes a few seconds before you see the first page, and additional time to fully download.
Suggestion is that you let the file fully download, before looking through it.

(Your computer has Adobe Reader on it, which uses PDF files)

Page 18,

Battery Charge Indicator.
(Has a symbol which looks like a flashlight battery)

"LED Solid Red
Battery is malfunctioning
Important: This LED only lights up when your notebook is connected to AC power, (The AC adapter is plugged in. 'Charger'),
or the battery charge is very low"

Jul 03, 2010 | Computers & Internet

1 Answer

My gateway profile 4 desktop will not power on. nothing happens when I push the power button. measured 12v at the computer end of power cord. switch look ok. worked fine yesterday.


Hi,

Remove the power cord and then take out the battery. Hold down the power button for 30 seconds, then plug in just the AC powercord and try turn the laptop on.

If it turns on let it boot into the operating system and then shut it down and put the battery back in.

Hopefully this will resolve the problem but if it doesn't turn on again with the battery in there is a problem with the battery.


Post back if you need more advice.


Good luck.

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I'm trying to fix a gateway MFATXNIN NMZ 500SE


Sir,
  1. Press and hold the power button down for 10 seconds.
  2. Make sure that the power and hard disk light-emitting diodes (LEDs) are on.
  3. Check the power cable connections:
    • From the electrical outlet to the AC adapter.
    • If applicable, make sure the LED on the AC Adapter lights.
    • From the AC adapter to the notebook.
    • Make sure that the power strip is on.
    • Make sure that the surge protector is on.

  4. Try another electrical outlet.
  5. Disconnect any external devices, like PC cards, digital cameras, or external drives.
  6. Disconnect the notebook from the docking station (if applicable). Remove any power strips and surge protectors. Plug the power cord directly from the notebook into the electrical outlet.
  7. Remove the battery and reinstall the battery. Refer to the documentation that came with the notebook.
  8. Remove any newly installed software or hardware.
  9. Remove any additional memory. Refer to the documentation that came with the notebook for memory removal instructions.
  10. Shut down the computer, and then remove the drives. Refer to the documentation that came with the notebook.
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Thanks Good Luck
Appreciate to rate as "Fixya"

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Hi Shuvz_miah-

Plug in the AC adapter connector into the right side of the computer with the other end connected to a cable that will be plugged into the wall outlet. Leave the computer connected until the battery is fully charged and the battery light turns off.

Hope that helps,

Take care
Michael

Nov 08, 2008 | HP Computers & Internet

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Hi when i turn my ACER 5315 LAPTOP on it runs for 5-10secs before turning off again please help thanks


Hi,


We can try some work around to narrow down the issue.

I think your notebook might be getting power from the Ac adapter. The remaining power in the battery might be giving power for few seconds and trning OFF again.

To check this, once remove the battery from the notebook and turn on the laptop with only AC adapter.

If there is no power at all, then what I guess is correct. Issue might be with the AC adapter or with the power jack on the motherboard.

If the notebook turns ON even with the Ac adapter and turned off aftetr few seconds without battery, then you have to contact service center as it could be the hardware issue.

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