Question about Sony Cyber-shot DSC-W30 Digital Camera

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Turn power off and on again

Every time I turn the camera on it says Turn power off and on again. It lets me view pictures but I can't take any

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I had the same problem. This happened because the lenses is jammed and these always happened when u droop the camera or press power button while the camera in it’s carry case or even on ur pocket which led to an obstruction of the lenses to extend probably. In my case my son put his hand on the lens and stopped it from extending.
The solution is try to tape the camera gently with the palm of ur hand, may be some dust is the cause, If it did not work take it to the service, I highly recommend that you should go to the agent, and u should know that it’s only repair of the lenses u don’t need to replace the lenses. I went to some one to fix the problem and he said that “it’s need a new lenses but when I emailed the agent of sony they called me immediately next day and asked me to go to there service and they make it for me for free because it was in the warranty period.
I hope this help, and I’m sorry for my bad English.
Please have a nice time

Posted on Sep 15, 2008

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Turn on camera without pressing on the PLAY button to double check if it works.

If it does not work still, try to turn on again camera and immediately press on PLAY button to view pictures. Try to press again on PLAY button so you'll be on the mode to
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If it still does not work, can you please try Non-rechargeable batteries (Alkaline) with your camera if it won't work with the Nickel-metal Hydride (Ni-MH) Rechargeable batteries.

Make sure you have set properly the battery type of the camera under SETUP 2 for Alkaline.

Turn off camera for a few seconds so settings will be refreshed.

Turn on camera without pressing on the PLAY button to double check if it works.

If it does not work still, try to turn on again camera and immediately press on PLAY button to view pictures. Try to press again on PLAY button so you'll be on the mode to
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If it still won't work, then you have to send the camera for Repair.

Register camera online:
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step and leave it blank
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- Turn-Around-Time will be 7-14 business days

Do the following:
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(No batteries, memory card, strap, cables, manual, CD)
- Write the online ticket number on top of the box
- Use another box and sealed it properly to avoid damages during shipment
- Check repair status using Online your zip code and phone number as you proceed on the Repair status of the website

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