Question about Panasonic KX-T7431 Corded Phone

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Greeting setup how do you set the message when people call in such as " thank you for call...if you know your parties....billing 1....

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  • aj gindi Sep 11, 2008

    tv-s50

  • aj gindi Sep 11, 2008

    tv-s50

  • aj gindi Sep 12, 2008

    we used to be able to program a greeting message from one of the phones . we lost the instructions on how to do it. We need to update the message that people get when they call the company. you know thw one that says "thank you for calling ABC company... if you know your parties exten..."

  • Carl Navarro
    Carl Navarro May 11, 2010

    What voice mail is attached to the TD cabinet?



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  • Panasonic Master
  • 2,460 Answers

A TVS-50 may have a custom greeting recorded. It is set up with a terminal and through the message manager's mailbox (998). We use 30 for day 60 for night, but an installer may have put it on any of the 100 boxes. It's easiest to get a TVS-50 manual, if you don't have one, let me know, and set up hyperterm and the serial port to get into the voice mail system to see how it was programmed.

Once you know how, changing the greeting is a piece of cake :-)

Carl

Posted on Sep 11, 2008

  • Carl Navarro
    Carl Navarro Sep 12, 2008

    You can do it from ALL of the phones or I can do it from here. If you know which mailbox the custom greeiting is located in, you get there from option 5 4.



    The problem is that I can be more specific, but if you don't have a password on the Message Manager's mailbox, EVERYONE here can change it for you.



    Send a private message if you need further help.



    Carl

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Greeting message
When the unit answers a call, callers
are greeted by a greeting message. You
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1 {MENU}
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{OK}
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4 After the handset beeps, speak
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I need to change the main greeting!!


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and you have to know which greeting you are changing.

The greeting that you are talking about:
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-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
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In other words, what does the greeting say, maybe that might help solve this issue.

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and you have to know which greeting you are changing.

The greeting that you are talking about:
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-> is it the Auto Attendant? (welcome to xyz company, if you know the extension of the party dial it anytime)
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In other words, what does the greeting say, maybe that might help solve this issue.

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Greeting message


Since you asked this question in a 76xx forum, you have a TDA phone system. A TDA has timers that set where unanswered phone calls route to, one of the ports being voice mail/auto attendant.

There is no "simple" explanation for setting auto attendant. Each installation is different. You first of all, have to know which phone system and voice mail you have, then, know how the AA was set up.

For example, in a TVA voice mail, the setup is visual. you log in via the console and drag icons to the screen that maps the call routing. Since you start with custom menu 1, it sets your custom greetings 1,2,3, etc. In a TVS, you build custom service menus by hand.

While phone intercept is straightforward, trunk (line) is not. The voice mail knows whether the call is coming from a phone or a trunk and each has to be defined. In the case of an extension, you already know it goes to a voice mailbox and plays the greetings established for that person. In the case of a trunk, it may be a different greeting for each trunk for day, night, lunch, and break. Those parameters are all set in the TDA and TVx both.

I hope your head hasn't spun around several times, but the best idea is to sit with your voice mail administrator and phone system installer and get the picture of how the system was designed. You should get specific instructions of how the system handles calls and how you change greetings. You need to get the passwords and instructions for mailboxes 998 (message manager) and 999 (system manager) and a location of all greetings.

If you're into learning, a copy of the manuals for the voice mail and the windows software (if TVA) should have been delivered to your site with the system. In addition, the PT Programming manual (PTPM) can be requested from your dealer and it will allow you to make changes to your TDA.
Spending 5-10 hours with the manual some time will give you a better idea how the systems work.

Also, a spare PC with USB ports and a network card could get you remote maintenance from your dealer and maybe get you free or reduced cost maintenance and changes.

I know this is probably not the answer you're looking for, but I hope it helps.

Carl




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