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Re: Rollers are to low and tearing up carpet.
Unfortunatly you cant adjust the height on that type of machine, and new carpet no matter how good or expensive can shed for up to a year, the best thing would be to buy a cheap carpet rake ( not a garden rake ) that would get up all that fluff.
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Have you tried changing the height adjustment? There should be a knob or lever that allows you to adjust the height of the beater brush to accommodate different carpet lengths. Even with a new belt, the brush will not spin if the height is too low. Try adjusting it all the way up, then while it is running, adjust it down until there is some resistance. The beater brush should just barely scrape the top of your carpet.
Change the belt on the unit, and adjust the height adjustment until the brushes are just touching the carpet. I know you mentioned the belt looks good, but when you get the new EXT-U belt, you will notice a size difference.
Make sure you're not trying to adjust w/ handle in upright locked position because thewre is a cam which raises the vacuum head a little bit when handle is locked in upright position. If this is not the problem, turn vacuum upside down with handle in unlocked position and power cord not plugged in(for safety reasons obviously), unscrew and remove 3 screws that hold belt/beater brush assembly cover in place(2 are in corner near ends of beater brush and 1 is towards motor housing) tilt end of cover with 1 screw up and remove cover(there are 2 tabs at beater brush end of cover). Right above this is the height adjustment assembly with 2 rollers, raise up the assembly gently and using your finger or a bristle bottle brush,etc. make sure there is no debris caught between the height assembly and the hose(you will understand when you see it), if there is no debris you can now see the pattern on the bottom of the height adjustment knob and the lobe that rides on it, just check to make sure nothing is broken and/or missing, hope this helps!!
The featherlight, and probably others by Dirt Devil are some of the worst designs I've ever encountered! The so called 'automatic' height adjustment consists of front wheels on a swivel mechanism that is forced up or down according to how high or low you are holding the vacuum. So, if you are holding the vacuum at a height for normal operation by it's very design it will be forced into the carpet too deeply which the belt cannot handle, thus breaking it in record time. The only way I was able to rectify this was by shoving a piece of cardboard under the wheels at an ideal height that would still pick up dirt but not bear down onto to the carpet! In conclusion, don't buy this piece of **** unless someone holds a gun to your head!!!!!!
Most parts and service are covered on those machines for a year. (the 5 year part is just the motor and some "fluff" for advertising purposes) I would call oreck and find the nearest warranty service center. You should find they will fix it at no charge as long as its not deemed "abuse".
If you call them and they will not help, repost and we'll get you fix'd up!
You have a bad belt. It may not be broke but it's so loose that it isn't turning the brush roller when a little resistance is applied to it. That belt is cheap and it's routine maintenance to change it about every 6 months. You will notice a big difference when you put a new one on.