Question about Zanussi WJS1397W Front Load Washer / Dryer

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Door will not open. lock handle floppy.

Wash finised no water in drum, door will not open. Do I lay machine on its back and go up from bottom or take back off or take top off? or something else.

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Take top off and see if you can feel for the door peg sticking thro the interlock and operate by hand.
also, you can chew away the door handle and operate the door peg with a small screwdriver.
the door handle kit will need replacing anyway

Posted on Nov 26, 2008


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1 Answer

How do I open the door manually


My name is Peter. I am a retired field service appliance technician.

Releasing the door latch is different on various washing machine models. If this answer does not help, send me the model number.
1.) Unplug your machine.
2.) This is a two person job. You are going to tilt the washing machine up 45 degrees on the handle side. Do not lay the unit on its side, you may damage some of the internal components. There will be some water still in the washing machine, between a quart and a gallon.
3.) Reach up from the bottom to the back of the door handle. You may have a rectangular plastic box with a cross bar in the middle to pull down on or another mechanical mechanism you can move.
Once again I do not have your model number.

Nov 10, 2014 | Washing Machines

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Hi, I am not able to open the door of my Whirlpool washer dryer AWZ 5140 E after it finishes the cycle. It shows up E13 with ticking noise. There is no water left at this stage and I am able to open the...

E13 is a dispenser error the appliance diagnostic believes the appliance is full of water so won't release the lock first thing to try is the drain filter bottom right hand corner at the front unscrew it clean and refit just be prepared it's likely u will get some water out it when u remove it.

Dec 08, 2013 | Washing Machines

1 Answer

I may have overloaded my Frigidaire Pin #134465400 0410 front loading washing machine. On the last load it did not complete the spin cycle and there is water laying in the bottom of the drum. When I try...

Pull the unit out from the wall and unplug it. Remove the back panel and check the counter weight (looks like a cement quarter round cement block), spider pulley and belt. The counter weight is attached to the top of the drum and can loosen and fall to the bottom damaging the spider pulley. If the counter weight is firmly attached to the top of the washer drum and the belt is attached to the spider pulley and motor, remove the top cover and lower front panel.
With any luck the counter weight knocked the belt off. If you are unlucky the counter weight broke the spider pulley.
Here is a link for parts.

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1 Answer

Zanussi FL884 Washing Machine door lock broken.

More likel that the door latch or handle is broken.
Only way to open door now is to remove the top cover and force the door lock open from inside, you may possibly break the lock by doing this, but there is really no other alternative.

Mar 29, 2010 | Washing Machines

1 Answer

Red light about door icon flashing

Sounds like a door lock problem. May just be a weak spring in the door handle which helps push the door lock pin against the contacts in the door lock switch. If you open the door and push on the pin or operate the handle the pin should return positively to its closed position, if very weak return then spring wants replacing. Take door apart to gain access to handle and spring and replace spring if broken.

Feb 14, 2010 | Washing Machines

1 Answer

How do you open a locked door on my washig machine?

Unplug machine from wall. Remove bottom front panel. Reach up inside the right towards the latch assembly. There is a pull down tab at the bottom of the door latch. Pull down on tab, door lock should release. Be prepared to catch any water that may be inside the drum once door is open.

Feb 02, 2010 | Whirlpool Duet GHW9150P Front Load Washer

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My hotpoint Aquarius 800 WM12 has served me superbly until yesterday. The door will not open and I have washing inside. It finished on a spin and the dial has returned to the correct upright position. I...

To make sure it is not due to any water left that you cannot see, lay the drain hose down to floor level, and drain off any remaining water. The door locks works on air pressure, so will not release until all water has gone.
If it still does not open, then it could be the door release mechanism is faulty, or the belt come off.
This being the case, then the only way to open the door is from inside the washer.
Remove top cover, and reach down to the door lock and pull up on the lock from the bottom.
Hope this helps.

Dec 15, 2009 | Hotpoint Washing Machines

1 Answer

Door handle of washing machine broken

if clothes are still in washer? and machine has finished cycles? then handle broke so unable to open ??? your best option is to unplug/ and if necessary disconnect water supply hoses then remove the top screws from rear panel which also secure the top panel as you will observe ? then pull backwards top panel and loft off ? you now have access/visual of the door catch inside front machine look?? at the catch and you will see how it locks ? you can lever the catch gently and door opens to fit a new door catch is easy diy and not expensive if you are confident usual problem these break ? is the time delay micro switch sticks with age /moisture try dw40 and work plunger b4 you refit door back after replacing handle/catch assy

Feb 16, 2009 | Hotpoint Aquarius WD640 Front Load...

1 Answer

The ZANUSSI WJS1397W unable to open door handle is floppy

Hi, You can just about get your hand inside the machine and down the front of the machine if you push the drum back at the same time. You will be able release the door lock if the pnuematic lock is not stuck open! If this is the case then you will need to pull off the hose on the bottom of the door to relase the lock be fore any attempt is made to relaese the door catch from the lock. Once the hose is off then you can open the door. But you will need to change the air chamber that is the big plastic chamber that sits in the front of the machine that the pump connects to as it will be full of scale from the water and they cannot be cleaned out. You will find that the machine will be more efficent and will spin dry the clothes better as your machine is and has been filling up to much with water.
Good luck and let me know if this helps..

Feb 03, 2009 | Zanussi WJS1397W Front Load Washer / Dryer

1 Answer

Zanusi washing machine

If you get rid of the water from the drum chances are that the door lock will then release. Try taking the outlet pipe and laying it down over a bowl to catch the water. If it empties then the door should open in a minute or so. If it does not empty then the pump is probably blocked, and you would need to remove the hose from the bottom of the drum where it connects to the pump, but make sure you either take it outside to do it, or you do it over a bowl to catch the water, and have plenty of towels to mop up the flood. It sounds like the drum bearings have gone and the bits have gone into the pump, or filter.

Mar 05, 2007 | Zanussi FJ1254W Front Load Washer

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