The door springs seem fine but when we open the door and wheel out the lower dish rack, the door drops further and the rack rolls down to the floor. Reading other postings, it seems like a good name for this is a broken "door catcher." How can I fix this?
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Re: Door opens beyond position parellel to floor
I'm Harvey the Master Plumber.
Your question is: The door springs seem fine but when we open the door and wheel out the lower dish rack, the door drops further and the rack rolls down to the floor. Reading other postings, it seems like a good name for this is a broken "door catcher." How can I fix this?
You may need a sevice tech for this. The 'door catchers' on the sides of the unit can only be accessed after removing. Not a job for the inexperienced.
Feel free contact me again! Please give me a rating here at fixya.com before you sign off Thank you, Harvey your Master Plumber
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I experienced the same problem after my tension cables broke. The door fell open with such force that it bent the hinges a little. If you've replaced the tension strings (which you should do every 5-8 years) then you don't have to replace the latch. I did and it didn't solve the problem. Here's the solution: Put a towel at the bottom of each side of the door by the hinge. Push the door closed a couple of times to bend back the hinges. Remove the towels and you're back in action. Good luck
If the dishwasher door will not latch on your GE Monogram dishwasher and it is a new appliance, check that the door is not hitting screws or cabinets underneath the counter. For a new dishwasher, you might also need to push in the top of the control panel as you latch the door. The new gaskets might not have had time to seat properly. It may be necessary to run up to 10 dishwasher cycles for the heat from the washer to seat the gasket, which becomes more flexible after it is used a few times. For older Monogram dishwashers, check the loading rack to be sure no dishes are protruding beyond the back or front of the racks and that no dishes have fallen through to the lower rack. If dishes are dangling down into the lower rack, they could stop the lower rack from completely rolling into the dishwasher and could also stop the spray arm from rotating. Check that no silverware is obstructing the door.
If it drops to the bottom when you open the dishwasher door - your soap dispenser is blocked by the rack or an utencil protruding from the rack. Make sure both racks slide in all the way to the back. (hint: check the middle spray arm inlet, make sure it aligns with the tube on back. Good luck)
I had a similar issue as described by mc1bean. One day my Jenair dishwasher door just fell down. The right side spring was fine. The left side spring was still hooked into the door hinge but the cable was laying on the floor in 2 pieces. Over time it wore down and broke. I ordered just the soft drop cable. Now I could not find any installation instructions how to install the soft drop cable. After a few tries I think I got it right. Here are the instructions for hooking up the right side spring with the cable. The spring has to be hooked into the door hinge at the notch closer to the door. The end of the cable with the hook has to be hooked into the other side of the spring. The cable should lead from the bottom around the pulley up to the door hinge again. Now the other end of the cable has to be hung into the door hinge on the notch further away from the door. There is some slack, but it is not quite enough for the cable to get over the pulley when in rest position and undo itself. I hope this helps others who have the same issue.
I believe paddy55 is correct about the rack position affecting the rinse agent door. When the top rack is moved to the higher position, the rack hits the latch on the rinse agent door, causing it to pop open.
Move the rack back to the lower position and see if the door stays closed.
First thing check if the lower dish rack is in right position. If it is in wrong position it is not enough room for the lid to pop up open. Try to turn the dish rack around and see if it works. If not, then I'll need the full model number for your dish easher.