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It may be possible that the (Europe) map version that you have doesn't have voice instructions (data) that is compatible with the navigation software (that you have on the TomTom GO 500). If you can indicate the navigation software version and the Europe map version, that possibility can be checked further.
try this it worked for me , hold down the reset button on the bottom of the tom tom down for 15 seconds then when done hold down the power button for 5 seconds , the tom tom will reboot from bios , as i said it worked for me good luck
To change the volume, tap Volume preferences in the Preferences menu. You will probably see a little "speaker" icon with an X through it. Tap this to turn the sound back on. To change the volume quickly while you are driving, tap the bottom left-hand section of the Driving View and move the slider.
To change the voice, tap Change Voice in the Preferences menu.
"My tom tom wonts switch on. I have reset it and still it comes on with a boom boom noise and shows the 2 hands on the screen. It also shows the loading bar at the bottom, but then it just freezes and nothing happens. can anyone help please ASAP"
Sound as though your Map data card is corrupt. Remove the SD card and check it with your computer using a card reader. Backup the SD card onto your computer. You can run either chkdsk or go to the drive letter under 'My Computer' right click and select properties, then tools, then check now. You can also try starting the Tomtom with the SD card out of the unit. It should show a picture of the Tomtom with a 'X'. You can also try copying the data on the SD card to another SD card.