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Hello kelvinvu, according to the information that I gathered from this computer model, it has Windows Vista 32 bit home premium installed on it. Windows XP is an older operating system so you can't "upgrade" to it. You could however install a fresh copy (more likely completely erasing all your previous information on vista and data files) or you could upgrade to Windows 7. Since you are using "Windows Vista 32 bit home premium", you have to upgrade to "Windows 7 32 bit home premium" or better. So if you were trying to "upgrade" to Windows 7 Home Basic, it will not allow that since it considers that a downgrade in the Operating System. You should actually be able to pop in the Windows 7 Home Premium CD while vista is running and start the upgrade process pretty painlessly that way. Just access the CD and walk through the menus for upgrading Vista to Windows 7. As a reminder, you must use the 32 bit discs. If you try and use the 64 bit discs (a different operating system as far as windows is concerned) you will have to go through the same process of installing a new version of windows (not upgrade). I hope this has solved your specific problem kelvinvu, have a great day!
What this does (or should do) is initialize Dell's System recovery utility. It will restore the system back to it's factory original state (the state the system was in when it left the factory). This won't remove the operating system, but if you've upgraded the OS or made significant custom changes to the computer (software wise) you may lose all the changes. If XP professional is the original OS on the system when you bought it, the recovery will leave the OS on the system. If you've upgraded to Pro, and you still have your install disc, or have access to an install disc and your XP Pro product key, you can reinstall XP Pro after the recovery.
Just go to the start button, all programs, accessories, and click on the
command prompt. At the c; prompt in the window, type the following: Format
C: answer all of the questions with "yes" This will totally wipe
the hard drive of all info. If you have the original installation
disks, you may want to give them to the new owners. It will make it
easier to reload the operating system and drivers., so basically you should Format the drive, then install an operating system
such as xp, or
windows 7 .... it should install most of the correct drivers. If you
have the original disks that came with the computer, use
have to go to the manufactures website to find the exact drivers for the
video and sound cards., but that should pretty much return it to
factory settings. If you are really picky and have the bucks, you can
contact SONY for the original disks. PLEASE CLICK ON SOME THUMBS
UP FOR THE ADVICE!!!
The only way you can upgrade your Operating System is by installing a new version. Windows XP would be your best option. You can get a genuine Windows XP from a computer store, online or from a friend who can give it to you for free.