Dyson DC17 Animal Bagless Upright Cyclonic Vacuum Logo
Posted on Sep 02, 2011
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My suction is not working...I have cleaned the entire machine and it has no suction. What now?

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AskDyson

AskDyson

  • Official Brand Answer 2,572 Answers
  • Posted on Sep 05, 2011
AskDyson
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Hi there,

I'm sorry to hear you're having difficulties with your DC17. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 24 hours for the filter to dry completely before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and to recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your contact details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

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