Question about KitchenAid KEMC377K Convection / Microwave Oven

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KitchenAid Built-in Microwave Oven

Recently i had a problem with my microwave. When i pressed start on it, the microwave just had DOOR on the screen and it didn't work. So then I checked out the door and there was nothing wrong with it. So i pressed it again and the same thing kept happening.

Can someone please help me with this problem

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  • KitchenAid Master
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This is usually caused by either a bad door switch, a loose door switch mount, or occasionally a problem on the control panel.

If the door switch is not properly activated when the door is closed, the controller thinks the door is not shut and it will not start.

Even though a door switch clicks, it may still be bad inside. Its continuity must be checked.

Door switch or mount trouble can be caused by slamming the door or by opening the door while it's cooking without hitting the Stop pad first.

There are plastic mounts inside the microwave which hold the door switches and onto which the door latches lock when you close the door.

The screws on these mounts may be loose. If they get too loose, the switches will not be activated properly.

Sometimes it's a broken tab on the switch holder, allowing the switch to rotate just out of position. This tab can be hard to see, since it is under the bottom edge of the switch.

One test that sometimes helps is to gently lift up (and/or push down) on the door or handle as you try to start it. If it works or tries to work, then it's a door switch mount or door alignment issue.

If you or someone you know decide to look into it, we have critical information on safety, disassembly and door switches at our site, and our link is at our listing here on FixYa:.

You can find helpful exploded view diagrams and order parts by entering your full model number here.

There may also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

If you only need a switch, you can order one from us for $5 postpaid.

If you think the problem is on the control panel, we repair these nationwide by mail for $39.95 postpaid in most cases.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Sep 16, 2008

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