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Acer password/file decryption

Hi,

i'm pretty clueless about computers.
i wrote a document on word and saved it as an attachment which i sent to my hotmail. now i'm on a different computer (acer laptop) and tried to open it but tells me i need an acer file decryption password. i've never been asked for this before.
it tells me that if i forgot my password i can use the supervisor password but i have no idea what either password is.
the computer is an acer aspire 3620 laptop.
please help!!!
thanks,
Lindsay
lsharpie@hotmail.com

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That means your files have been encrypted by Acer management tools, so open up acer empower and the tools menu for encryption will be there, althogh this must have been enabled by someone in the first place.

Posted on Sep 15, 2008

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