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You can open the door manually:
Open the filter flap at the bottom left of machine- you will see a red loop attached to the machine by a screw- remove this screw and pull down on loop- door will open.
If you go to www.asko.com.au, click on "customer care", then "manuals", and type in "W640" in the "Search product" box, you can download the entire manual for your machine. Chapter 13 has picture showing how to manually open door.
However, if the machine is tripping the power when switched on, you obviously have some electrical fault in machine, which will require the attention of a technician. At least you can get the clothes out though!!
I would say the won't-run problem is separate from the run-on problem. You can live with the run-on problem -- probably a fault in the controller. Unless it's a faulty code, the motor-fault light probably means the motor is overheating. That can be caused by anything that causes it to work hard, such as a stuck pump.
Hi, I am in NSW, worked in Sydney branch until 2005, now run service business in Blue Mountains.
I posted that solution as a bit of fun, stumbled upon this site the other day while researching reviews of other brands of white goods and the problems people have and complain about.
Which state are you in and working for? I am happy to share ideas etc,,,do you work with other brands as well, or soley Asko?
I solved this problem this morning, after several months with intermittent "water outlet fault" error messages.
Our pin trap was cleared many times over the months. The propellor turned freely. However, the problem persisted.
So I unplugged the machine, removed the back panel (8 or so hex screws) and located the point where the drainage hose meets the water draining pump. I then separated the hose from the pump and found 2 United States 10-cent pieces lodged together with gunk that effectively blocked the drainage hose. 10-cent pieces ("dimes") are the perfect diameter to get stuck there and not appear in the pin trap where you could easily see and remove them.
Three loads later, the machine is working according to spec. Hope this helps.
see if there is a blockage in the level switch. the switch operates on air pressure within the dip tube and the diaphragm in the switch. there may be a spider's nest in the tube or a wasp's nest in the tube.
We got the same problem 2 weeks ago. Overode it by swiching everything off and then back on, wish we hadn't as te machine stopped washing 1 week later. Motor has gone $300 and it took the electronic controler out as well $300. Labour $100 plus call out $95. It'sa serious falut and should get it fixed which begs the question why have fault indicator ro this problem if you cna overide it. In addition you probbaly have a minor water leak from above the motor, which can be fixed with silicone. Asko saya it's machine lasts 20 years, think again as for a $1900 machine very disappointed. Australia