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Re: paper feed problem
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
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You need to isolated a problem.Verify the vertical conveyance feed and clean the feed rollers,verify the fusing unit and a duplex unit,and verify the exit unit.Stop the copy process before the paper enter in the fusing unit,and verify if the paper is crumpled or not.If is crumpled verify the paper tray rollers(casette feed rollers,vertical transport rollers).If not crumpled stop the proces after a half copy is out on the fusing unit.If crumpled change or clean the upper and lower fuser roller and the lower roller cleaning roller(aluminium roller)in the fusing unit.
This is sort of scenario could be caused by dust inside the printer. Dust prevents the rollers from having a firm grip on the paper while picking paper. When one roller has a firm grip and rolls the paper well while the other doesn’t, crumples result. So I will suggest you get a long handle brush and try to reach as far inside the printer as possible and brush (from the back and front). This, if properly done should do it. Brush especially the rollers etc.
Take out the paper and look in the paper feeding slot: you will see a metal rod with seven rubber rollers on it. One of them (the one opposite the crumpling) is not catching the paper properly.
Easy to fix reasons are pieces of paper or debris caught in the plastic "teeth" of the mechanism, which stop the paper from being captured, and the whole rod snapped out of one side's retainers (gently pull it back in position until it clicks. The snapped-out side is the one opposite the crumpling).
The debris might also be just inside the feeder slot, so you'll have to use a strong light and hair-tweezers.
Unlikely-to-be-fixable reasons include worn out or defective rollers, severely snapped-out-of-alignment rollers and a warped rod.
You may get the printer to print (if the rod is intact but mysteriously not catching the paper) by keeping the paper upright with two fingers on the sides, so that one side's rollers only are supplying traction and your fingers supply the steadying. Not very satisfactory, but the "hand-feeding" often works.
You may also get some more weeks out of a worn roller by cleaning it carefully with a cotton swab and rubber cleaning fluid (beware not to use a solvent! "Rubber renewing" sprays are usually OK, just spray some on the swab). Sometimes, dust is enough to get an otherwise good roller out of operation; in this case the trick gets you a couple years' time.
There is a foreign object in the paper feed path. It could be anything from a paper clip or staple through to an insect (or worse). It will definitely be on the side where the crumpling occurs. Try feeding a strip of card or thin flexible plastic backwards through the feed mechanism. A laminated sheet of paper can also be effective for this.