Question about Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper won't sweep

Says 4 critical shields are OFF and my (?) is "vulnerable". Gives me an "Alert's" prompt but won't let me see what. Then won't start a sweep. Says something about "Options Progrms??" Since doing the update to 5.8.1, my spyware has been crazy and I do not understand the words on my error messages. this has been going on since Aug 31. I have tried since Tues., Sept to speak to someone in teck support to no avail. I have had my phone on speaker waiting for a response for over 9 hours since last Tues. Today I received an error message that they could not locate valid definitons file--go to options panel. I did and downloaded the definitions file and then got the same error messsage. I also am getting a message that I have 4 acute errors. Also they tell me to do a full sweep and then I get a message that it was already done or my computer freezes. I am very aware that I am not a teck person but I have been a able to use my computer for my own needs until this problem that has me very frustrated. Please help sweeper will not sweep updated spyware program doesn't take the update 4 shields are off program options page to update definitions can't be located

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Do a system restore to an earlier date.

Posted on Sep 11, 2008

  • Ginko
    Ginko Sep 11, 2008

    Try uninstalling Spy sweeper drom control panel, and installing it back, if it does not work, do a system restore to a date before you had the problem.

    Here is how to do system restore:

    System restore it is often the first tool to solve problems on your computer.
    Each
    time you do an update, or install a new software, system settings will
    be modified, sometimes this can cause Windows operative system
    malfunctions.
    System restore to a date before you had the problem can repair most Windows faults.
    Here is the how to:

    Before starting System restore close all this running applications.

    You can start System restore from start menu:





    1.

    Click Start.


    2.

    Point to All Programs.


    3.

    Point to Accessories.


    4.

    Point to System Tools.


    5.

    Click System Restore.


    6.

    Follow the instructions on the wizard.




    You can also start system restore to create a restore point before making an important change to the system.
    For example you can decide to create a restore point before installing a new anti virus, or downloading Internet Explorer update.







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1 Answer

Webroot says 4 critical shields are OFF, will not let me see alert, will not start sweep...


Download malwarebytes (free version) and do a full scan in safe mode ( boot up pressing F8 and choose safe mode)
You could try running safe mode and trying to scan your pc with the webroot software

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This sounds like the program glitched. Try removing it and reinstalling. Then have it check for any updates.

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Critical shields with Web Root


Email webroot and the will give you an unistaller.The re-install with your key.

Aug 01, 2009 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


Try doing a system restore to a day before you started having the problem.

If that does not work, reinstall spysweeper.

If still no luck that can be because of a virus or spyware yhat had damaged the spysweeper software , and probably also the system.

The best solution in this case is saving all your data, then formatting the disk and performing a new system installation.

Before formatting and reinstalling windows you can try the following software, it is one of most powerful, it is safe, and it is free.


Spybot - Search & Destroy - Free software downloads

Dec 31, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


spysweeper won't sweep needs to be reinstalled

Sep 09, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


Dear Sir/madam,

Reinstall it with different drive before u delete the folder of spysweeper. If you have using pirated version mean it will become problem. so get some other programs of full version. ok

thanks
good luck

Aug 07, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper won't sweep


i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.

Aug 01, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot spysweeper won't sweep


Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy

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Webroot spy sweeper


I did the live chat support. They were very helpful. Gave me a link to redownload the spysweeper product, since mine wouldnt let me do anything. It did work and my spysweeper is working great now. http://www.webroot.com/company/support/. Went to that site. requested a download and they sent it to my email right away.

Apr 06, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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Webroot spysweeper won't sweep


i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!

Sep 24, 2007 | Webroot Spy Sweeper (spysweeper) for PC

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