Says 4 critical shields are OFF and my (?) is "vulnerable". Gives me an "Alert's" prompt but won't let me see what. Then won't start a sweep. Says something about "Options Progrms??"
Since doing the update to 5.8.1, my spyware has been crazy and I do not understand the words on my error messages. this has been going on since Aug 31. I have tried since Tues., Sept to speak to someone in teck support to no avail. I have had my phone on speaker waiting for a response for over 9 hours since last Tues. Today I received an error message that they could not locate valid definitons file--go to options panel. I did and downloaded the definitions file and then got the same error messsage. I also am getting a message that I have 4 acute errors. Also they tell me to do a full sweep and then I get a message that it was already done or my computer freezes. I am very aware that I am not a teck person but I have been a able to use my computer for my own needs until this problem that has me very frustrated. Please help
sweeper will not sweep updated spyware program doesn't take the update 4 shields are off program options page to update definitions can't be located
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i had the same problem getting also an error message when i would log in about a valid definition file and go to program option page to update the definition file, after trying fixes from others i found one that said to reboot computer and put in safe mode, then open spy sweeper in safe mode, everything was in large print and nothing was turned on, so i rebooted the computer again and this time when the screen came up came up normally and not in safe mode and most of all there was no error message, my spy sweeper is now opened and now it is sweeping like it is suppose to do i don't know who was the person that posted the resolution but thanks it works so everyone try it.
Webroot has a main page where one of the tabs across the the top is 'Shields' Click on that tab and set all shields on except the e-mail one. That one makes a mess on Outlook Express. I also dropped back a few versions since the latest one kept yakking about a shortage of drive space when there was no problem. As to alerts the program will give an ' Alert' when it thinks that a sweep is overdue. I just click on 'sweep later' and minimize the alert.There are also some good anti spyware 'freebies such as AVG and SpyBot Search and destroy
I did the live chat support. They were very helpful. Gave me a link to redownload the spysweeper product, since mine wouldnt let me do anything. It did work and my spysweeper is working great now. http://www.webroot.com/company/support/. Went to that site. requested a download and they sent it to my email right away.
i read thru all the other posts and solutions. i kept trying to run as administrator and it wasn't working. the only thing i WASN'T doing was shutting down spysweeper first! in the tray at the bottom, right click and hit shut down...then right click on the desktop icon and run as administrator. everything worked and i'm doing a sweep now!! thanks!