a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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At the printer control panel, press the Machine Status button.
Touch Tools, then touch Admin Settings.
Touch Format HDD.
To format the drive, touch Yes, Start.
To cancel, touch the X button or select No, Cancel.
To return to the Service Tools menu, press the Back arrow. To return to the Services Home
menu, press the Services Home button.
Formatting the HDD renders all previous files, pending files, and settings inaccessible
by the printer
Press the HOME button to bring up the menu. Touch the wrench-and-screwdriver function area to bring up the Setup menu. Touch the down-arrow function area until you see "Format". Touch that function area. Select OK and press the MENU button. Select YES and press the MENU button.
the overwrite data function is supposed to take about 35 hours but the ones that i have done took about 20 hours and ounce the process is started you should never interupt it this function overwrites all the data on the hard drive HD-504 you could try formatting the hard drive first then overwrite again
1touch the utility/counter button then details
2 press stop,0,0,stop,01
3 enter 00000000 touch end
4 touch tech rep mode
5 touch function
6 touch hard disk format
7 touch yes
8 touch enter when the message the hard disk format completed.result:ng appears touch ok
9 touch hard disk format
10 touch yes
11 touch enter this starts the formatting procedure
12 when the message "the hard disk format completed. result:OK appears touch OK
13 press the reset key
14 touch exit on the tech rep screen
if the format fails replace the hard drive the format process takes about 30 minutes if you need further instructions on how to replace the hard drive post it
Yes, this hard drive will also work with a firewire cable. If you have a firewire port on your pc, it is better to use that with this than a usb port. It could be drawing more power that the port is capable of handling and that is why it is not working.