We set our Vonage up tonight, and phone calls come through just fine on the fax machine. When we go to receive a fax, an alarm is set and the error code 5003 and something about not having answered is displayed.
We have succesfully sent a fax, but the receiving of faxes is missing.
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There is no mystery, seriously. You send a fax exactly the same way as you make a phone call; instead of talking to a person, your fax machine talks to another fax machine. Clicks, squeals, buzz sounds.
If it says it's busy, well, it's busy If it doesn't answer, it's not set to AUTO RECEIVE If it says OFF HOOK another device is using YOUR phone line.
If you don't hear a dial tone when you press the HOOK or MONITOR key, the phone line is dead. Check the line with a regular phone.
If a dial tone sounds weird, it is a DIGITAL phone line. You need an ANALOG or regular phone line.
ALL FAX MACHINES ARE ANALOG DEVICES AND WILL NOT WORK RELIABLY ON A DIGITAL SYSTEM OR A COMPUTER....Magic Jack, Vonage, etc. are DIGITAL PHONE SYSTEMS. Don't believe what the Vendor tells you. They are for designed for VOICE GRADE PHONE CALLS ONLY.
The settings in your fax machine were designed by people who are a lot smarter and make more money than us. DON"T MESS WITH THE PARAMETERS.
Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:
1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
3. You will see a scrollbar with 3 settings: 30kbps, 50kbps and 90kbps
NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.
4. Click on 30kbps (Normal) and click "Submit".
5. Wait about an hour before testing as it could take that long for the change to take effect.
6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).
NOTE: This is a GREAT service provided by HP. If your fax goes through correctly, you will receive a return fax within five minutes.
We upgraded to Verizon FiOS and never thought the increased upload speed (4mbps) would present an issue sending faxes. WRONG. We never had fax issues with DSL, Comcast or even Broadstripe VOIP service but for some reason Vonage + FiOS = no fax. That is until we set our Vonage VOIP sound quality to "Normal". Our phone voice quality has been much more reliable since throttling back. This sentiment has also been shared by other Vonage users who have experienced echoing and noise when utilizing the higher quality settings.
Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.
Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.