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Alarm, 5003 error, just set up tonight

We set our Vonage up tonight, and phone calls come through just fine on the fax machine. When we go to receive a fax, an alarm is set and the error code 5003 and something about not having answered is displayed.

We have succesfully sent a fax, but the receiving of faxes is missing.

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  • 914turbo Sep 11, 2008

    The two analog phones that we tested the vonage phone line with worked properly. We made out going phone calls on them, and we were also able to send a fax.



    I also might mention we have a 15mb/s cable connection, not DSL.

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You could try a DSL filter, but I don't have much faith in them. Vonage is DIGITAL, fax machines are ANALOG and require a POTS (Plain Old Telephone System) phone line.

Posted on Sep 11, 2008

  • Leroy Elliott
    Leroy Elliott Sep 11, 2008

    Cable IS digital. I think something is screwing with the 300kbps sub-carrier in the FAX handshake.



    It might be worth your while to take the fax machine somewhere where there's just a POTS.

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If you are sure the fax machine is fine --

With Vonage - you need high speed internet.. slower interment and DSL can cause problems like this..

If you have high speed internet - call Vonage..

Note;
We are helping people here every day on a points system.
If the information provided here was at all helpful,
please be kind and rate well and close the post.
Thank you – and enjoy your day ;o)

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Tip

A fax machine is just a big ol' telephone answering machine


There is no mystery, seriously. You send a fax exactly the same way as you make a phone call; instead of talking to a person, your fax machine talks to another fax machine. Clicks, squeals, buzz sounds.

If it says it's busy, well, it's busy
If it doesn't answer, it's not set to AUTO RECEIVE
If it says OFF HOOK another device is using YOUR phone line.
If you don't hear a dial tone when you press the HOOK or MONITOR key, the phone line is dead. Check the line with a regular phone.

If a dial tone sounds weird, it is a DIGITAL phone line. You need an ANALOG or regular phone line.

ALL FAX MACHINES ARE ANALOG DEVICES AND WILL NOT WORK RELIABLY ON A DIGITAL SYSTEM OR A COMPUTER....Magic Jack, Vonage, etc. are DIGITAL PHONE SYSTEMS. Don't believe what the Vendor tells you. They are for designed for VOICE GRADE PHONE CALLS ONLY.

The settings in your fax machine were designed by people who are a lot smarter and make more money than us. DON"T MESS WITH THE PARAMETERS.

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Try changing the "Bandwidth Saver" settings on your Vonage account from the Vonage website. Perform the following:

1. Login to your Vonage account online and click the "Features" tab.
2. Scroll down to the "Bandwidth Saver" link and click on the "Configure" button.
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NOTE: My "Saver" was set to 90kbps (Highest Sound Quality) by default.

4. Click on 30kbps (Normal) and click "Submit".
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6. Send a test fax to the HP fax test service at 1-888-hpfaxme (1-888-473-2963).

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Your phone coversations may not have FM quality sound but they will have AM quality and usually that is just fine.

Hopefully this will work for you.

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