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Posted on Sep 01, 2011
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I have my google email address and I know the password but cannot access my email is there a number at google I can call?

1 Answer

Anonymous

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  • Expert 324 Answers
  • Posted on Sep 16, 2011
Anonymous
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Joined: Nov 15, 2010
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Hi and welcome to FixYa!

There isn't a customer service line you will be able to access. The steps they allow you to take is at this link;

https://www.google.com/accounts/recovery?service=mail


Enter your email address,

Click submit;

Enter captcha;

A message will be sent to your back up email you signed up to gmail with.

If you do not have access to that email any longer to have gmail send another password;

In order to proceed with resetting your password, you'll need to stop making login attempts. Please allow 24 hours since your last login attempt then visit the page again. Please note: accessing Gmail via POP, IMAP, mobile, or with other Google products is considered activity.

You'll now have a chance to answer your secret question.

  1. Go back to the link i sent you at the top of this message;
  2. Enter your username.
  3. Click Submit.
  4. Answer the captcha.
  5. Click Submit.

If you're unable to answer your security question and you have a recovery email address on your account, a link will appear at the bottom of the secret question results page.

Please try to answer the secret question given. If you're still unable to answer the secret question and are sure you're the correct owner of the address; go to

https://www.google.com/support/accounts/bin/request.py?hl=en&contact_type=acc_reco&ara=2&ctx=acc_reco&rd=1

and provide as much information as possible to help them investigate your issue. This is the only way you will be able to contact Gmail to have them assist you.

Hope this helps! good luck!

KittyTech

If you need further help, reach me via phone at https://www.6ya.com/expert/carolyn_427ff26936286336

1 Related Answer

Anonymous

  • 1305 Answers
  • Posted on Aug 20, 2010

SOURCE: II need to access my gmail. every password and

Be sure to check for the numbers lock key in the right mode and be sure that your caps key isn't locked... Otherwise you can access your account with asking for a new password... click the help button on the login page..

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Related Questions:

1helpful
2answers

WHAT IS MY GOOGLE PASS WORD?

Sorry to hear/read this dear.
In order to recover your password or be allowed into your Gmail account you need to remember your email address.

Enter your email address using another phone or laptop/PC, then a little way below, you'd see this "forgotten password", click on this, it's a link.
Google will request you provide a phone number or an alternate email address it can send your email account password reset to.
Access the email sent, inside, you will notice an email password reset link, click on it.
From there, you can enter a new password for your accountt: this time around, write your new password say in a diary so you don't forget or lose it again.
Hope this helps
1helpful
1answer

I forgot. My gmail. Password

Hello Ruthie Jett,

Get up on the internet... (active link below)

go to gmail.com...
In the upper right corner...

just to the left of the big BLUE "create an account"

Click on the "SIGN-IN"

and follow the prompts for being forgetful... "FORGOT"

It's not a new condition... (fear not!)

Best regards


Gmail Free Storage and Email from Google
0helpful
1answer

I want to get on to e.mail but they keep rejecting my e m address and password

who is your email service provider?
Gmail, Webmail, Hotmail, etc.
Are you trying to create an email address?
OR
Are you trying to access an existing email address of yours?

If you are trying to create an email address, then perhaps someone's already using the address you've chosen, choose something else..
It could be that your password is not "strong enough".. ensure that you choose a password that contains uppercase, lowercase, symbols, & numbers, and is at least 8 characters in length
e.g; Sm00th-Op3R@t0r

If you are trying to access an existing email address, most email service providers provide username and/or password retrieval facilities.. E.g; for google sign in issues: click here->
https://support.google.com/accounts/troubleshooter/2402620?hl=en
2helpful
2answers
0helpful
7answers

I forgot my gmail password

To reset your forgotten Gmail password:
  • Make sure you either have a secondary email account specified for your gmail account or
  • Follow the cant access your account? link from the Gmail log-in page.
  • Make sure i forgot password is selected.
  • Type your full Gmail email address under Email address.
  • Click Continue.
  • If you have set up a secondary email address for recovery:
    • Make sure the desired email address is selected following Get a password reset link at my recovery email: under Choose how to get back into your account..
    • Click Continue.
    • Open the Google Password Assistance message in the selected email account from Google Account Recovery.
    • Follow the link under To initiate the password reset process for your ___ Google Account.
  • If you have set up a security question for Gmail password recovery:
    • Make sure Answer my security question is selected under Choose how to get back into your account..
    • Type the answer to your recovery question following the question.
  • If you have set up phone number for account recovery:
    • Make sure the desired phone number is selected following Get a verification code (via SMS) on my phone: under Choose how to get back into your account..
    • Click Continue.
    • Open the SMS text message from Google that begins with Your Google verification code.
    • Type the verification code form the text message on the Google Account Recovery page under Enter that code here.
    • Click Continue.
  • Enter the desired new password under both New password: and Re-enter password.
  • Click Reset password.
If you have used your Gmail account in the past five days but have not specified a secondary email address, you'll have to wait for these five days to pass.
0helpful
2answers

I lost my password and couldnt connect . they have now frozen the e mail because they say i didnt give them enough information to prove i was using the account . but i gave them as much as i remember

Now which email account is it ??
Email providers such as Hotmail, Yahoo! and Gmail make it easy for email account holders to request an old password.
You must know your complete email address and have an alternative email address or cell phone number where a confirmation code can be sent.
If you cannot get your password back, your email provider will delete the old one. You can then create a new password.
Go to the email provider's website. For example, if your email address is registered with Yahoo!, go to Yahoo.com and if your email address is registered with Hotmail, go to Hotmail.com.
Find the sign-in section on the main page of the website.
You will see one box for your email ID and one for your email password.

Click the link that says, "Forgot your password?" if you're trying to recover a password belonging to a Hotmail email account.
Click the link that says, "Can't Access Your Account?" if you want to recover a password belonging to a Yahoo! or Gmail email account.
Check the circle indicating that you need to recover your password.
A page under the heading, "Reset your password," will appear.
You'll be asked to enter your email address.
Enter the characters in the picture box to confirm that your request is authentic. Email providers such as Hotmail, Yahoo! and Google employ this security feature to stop automated programs from illegally accessing email accounts.
Click "Continue."
Confirm your cell phone number or alternate email address, which the email provider will use to send a confirmation code.
Do not exit from this page.
You will need it later.
Go back to the page where you confirmed your cell phone number.
Enter the confirmation code that you received.
Click "Next."
Enter a new password, if requested, or sign in using your old password, which will appear on screen.

http://login.live.com/login.srf?wa=wsignin1.0&rpsnv=11&ct=1279515892&rver=6.0.5285.0&wp=MBI&wreply=http:%2F%2Fmail.live.com%2Fdefault.aspx&lc=1033&id=64855&mkt=en-us

http://www.yahoo.com/

http://www.gmail.com/
0helpful
1answer

II need to access my gmail. every password and email address I type in Google says is wrong, but I know it is right. How do I get Google to let me access my gmail account?

Be sure to check for the numbers lock key in the right mode and be sure that your caps key isn't locked... Otherwise you can access your account with asking for a new password... click the help button on the login page..
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