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I recently had AT&T DSL hooked up to my home. I had problems staying connected to the internet from the start. A tech came out and put a new 2wire modem/router (2701HG-B). I still have the same problem of it just kicking me off the internet. Internet light will go off and occasionally the DSL light will stay blinking. It has been doing this since install. I have hooked up many networks through AT&T and never had any problems like this. Rebooting router will occasionally work but sometimes it takes up to hours for it to work again. It will work again if I go into diagnostics and test the system but seems to only work for a short period of time (30mins) before it happens again and I have to do the same thing. It is intermediate on interruptions. It might work for 4 or 5 hours then go down for 30mins. I have called tech support and they give me a fix that brings it back up for a period but the same problem happens. Anyone have any advice?
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DSL light blinking green/red indicates you do not have a solid connection to your DSL signal. Typically this can be anything from the connections at your home all the way to the connections with your ISP. As I do tech support for this model of 2wire modem all day long here is what I would tell you to do if you were calling me:
Are you using the proper length of phone cord (15ft or less): people sometimes have a longer phone cord in use and while it MAY work for a while outside conditions will effect the DSL signal enough that it no longer cuts the mustard. The longer the phone cord the more resistance a signal has in reaching the modem.
Filters: Typically the 2wire modem comes with 3 1-way filters and a single 2-way filter. Often people put the wrong filter on the modem, which doesn't even require one, or they put the correct filter (2-way filter) but hook it up to the wrong end (that is to say it should be connected to the DSL side of the filter). All other devices in the house such as phones, fax machines, Tivos, DVRs, Sat TVs, and monitored alarm systems (AKA anything ELSE connecting to/using the phone system) should be on filters.
Phone service: Do you have phone service? Do you have a dial tone or static? If so all problems with phone service will effect your DSL service as that is how the DSL service is piped into your home...that is to say through the phone line. Do not contact your ISP for this problem as it is a phone line problem creating your internet problem.
Phone jack location: Have you tried moving the modem, it's power cord, and proper length phone cord to another jack? Granted the argument that "it worked yesterday, so it should work today" is a strong one but sometimes putting the modem on another jack JUST to test out any potential wiring problems is a helpful one and could save you a lot of frustration. If one jack gives you red/green DSL lights and the other gives you solid green...that should speak for itself.
ISP provider: IS your service turned on? It may be a bit...hmmm...how shall we say....obvious but if your service has been turned off, or not even turned on yet, then that would be why. In addition, if the above does not help in determining what the problem is, a technician may need to be dispatched to determine where the fault lies. Sometimes it's the box down the road and sometimes it's a few miles away.
So you have a DSL modem connected to a router connected to a wireless router connected to both your computers? Sounds like you need to just get a wireless modem and throw all the routers away.
This is usually a router configuration issue. The router has to be configured to match your new broadband settings.
For example, your old DSL may have required some kind of login which was entered into the router. For most broadband cable connections, you set the router to get an IP address automatically.
Re-run the router Setup Wizard. You can download it here:
It is OK to keep putting the UN and PW in. However you shouldn't have to. I suggest having a tech come to your home and have them do a signal test both at your jack and outside with your home unplugged from your service box. If there is a big difference in the numbers then you're simply loosing signal due to signal bleed inside. This is a simple fix. Have them isolate some wires in your jack and place a DSL filter outside. Then your DSL signal will go straight to your modem and not bounce all over your home. This will NOT affect your phone.
The DSL light blinking or going out indicates that the DSL modem is loosing sync. This is usually caused by noise on the line. When you get the DSL service you should be given filters to put on all of your phones so that the phones will not interfere with the DSL signal. Those filters need to be attached to anything connected to the phone line that has the DSL on it except for the DSL modem. Other than that the problem could be on the service providers end, something outside your home, or the DSL modem going out. I would suggest that you verify everything is filtered, then contact your service provider so they can run test on your DSL line.
1. Make sure you have the latest firmware
2. Restore to factory settings first. This helped me with stacked ppp session.
3. Setup your connection according to ISP
4. If you have problem, install Router Commander from www.routercommander.com
5. Setup router to send syslog to your PC
6. Check syslog messages about the clue what's going on
what kind of connection does it have?if its dsl or broadband then you have to acquire a dsl router then buy an bus card then insert it to your router so that your laptop can get a wireless connection
I had this same problem. I was going to go ahead and call ATT and ask them to put my modem into bridge mode, but I messed around a bit more....
I went ahead and turn on PPPoE...tried to run the set up again. Well it worked. Not the internet connection is working through the modem. For some reason, the setup changed PPPoE back to DHCP Client, but it's working now. Give this a shot before calling ATT if you like. Good luck.
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