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We have the same problem after only about 20 uses. The customer service number is 1-800-688-1989...we may be able to get it replaced. If they aren't willing to do anything, I'm thinking of filing a complaint with our state Attorney General because there are SO MANY complaints of the SAME, idential problem from thousands of consumers!!!!
Pans, if they are in stock, can be ordered, but they will peel just like the first one. I refuse to pay $5 plus shipping for a faulty product. If the pan is that replaceable, it should be available retail in the stores. I finally just scrubbed what I could of the peeling coating off and (surprise!!!) the pan does not stick any more than it did with the coating. It doesn't look as nice, but save your money - just keep using the pan. I love the toaster, but the company has a great money maker in this faulty item and that dissapoints me that they settle for such mediocrity. At minimum, the company could make the pans more readily available for those who are concerned about the aethetic appearance of the poacher pan or develop a nice looking pan without the apparently useless coating. I use a nonstick spray and the egg comes right out.
My egg cooker stopped working, so I took the unit apart. To answer your question, I did not see a fuse inside. One way to tell if it is a power problem to the mother board is to observe whether the LEDs light up or not after pressing the switches. If the LEDs don't light, there could be something wrong with either a power component or a power connection.
In my case, the toaster worked fine. Usually these problems are caused by loose connections. Sometimes it is not obvious where the loose connection is. All I did was loosen and re-connect the wires to the egg cooker and also to the board they came from. I also shined up the toast slide button copper connections with a nail file. This was just a precaution, since the toast slide button had to be working (i.e. it still toasted, just didn't cook an egg).
So far, it seems to be working, but time will tell. If the problem was due to something other than a loose connection, it will happen again.
$5.00 plus shipping or somewhere around $10. How much is a new toaster? I just scrubbed the remaining coating off my replacement pan that also peeled and it works fine. $10 is too much money for something that will peel just like the original. Too bad they won't make them available in stores that sell the toasters and at least save the consumer shipping.