Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive
I have a 320GB WD passport drive and a 500GB MyBook which I put all my files on. Both of them have stopped working. When i plug them in to the computer, the blue lights on the drive light up and they spin, but they do not show up under My Computer, and no option show up to view the files on the drive.
I have another WD Passport drive that works fine on the computer so it is not a driver issue.
Any suggestions on what the problem might be and how I can access the data on these drives... they have all my business files and are the only copies so I am hoping for a positive outcome.... I guess I should stop buying WD and look for another make of hard drive too.
No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !
if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.
You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol
so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...
they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,
always use your warrenty powers when you can.
Posted on Sep 11, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 27, 2010 | Western Digital My Passport Essential...
Oct 01, 2010 | Western Digital 320GB MyBook External USB...
Jul 05, 2010 | Western Digital Passport WDXML800UE...
Jan 12, 2010 | Western Digital Passport 320GB External...
May 28, 2009 | Western Digital 500GB My Book Pro-External...
Apr 29, 2009 | Western Digital Passport 320GB External...
Sep 29, 2008 | Western Digital Caviar SE WD1600AAJS 160...
Jul 03, 2008 | Western Digital 320GB MyBook External USB...
Mar 10, 2008 | Western Digital Passport WDXML800UE...
1,197 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: