Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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WD Passport Drive Lights Up But Compu Does Not Find the Drive

I have a 320GB WD passport drive and a 500GB MyBook which I put all my files on. Both of them have stopped working. When i plug them in to the computer, the blue lights on the drive light up and they spin, but they do not show up under My Computer, and no option show up to view the files on the drive.

I have another WD Passport drive that works fine on the computer so it is not a driver issue.

Any suggestions on what the problem might be and how I can access the data on these drives... they have all my business files and are the only copies so I am hoping for a positive outcome.... I guess I should stop buying WD and look for another make of hard drive too.

Thanks.

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  • Filliom Mar 10, 2009

    Same problem as jasonmagic's but the send back solution is no good if you need the files on the drive...

  • Anonymous Mar 24, 2014

    copied flims to WD hard drive but not showing on dvd playr why?

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  • 300 Answers

No NO , WD is an excellent company as of 2004 , excellent products from them , if you wanna complain rag on seagate SATA drives hahaha they decided to dissable S.M.A.R.T. technology on their drives , yuck !

if the drive stopped working like that all the sudden , USE YOUR WARRENTY and RMA the drive back to the compay , get them to give you an RMA number , make up any sad story as long as the drive is still under warrenty , now they may ask you to pay for the new drive they send , but thats just untill they verify your old one is dead , then they'll refund the money back to your bank account.
which is totaly reasonable and protects them financialy , anybody would do the same.

You'te not alone , many many many DIFFERENT external drives are working one day and not working the next , it has alot to do with the batch , a particular batch of drives may be defective and nobody knows about it till it happens.... so please don't be real upset at maxtor or any others , but you can deffinately rag on seagate hahaha if just for their taking away the SMART drive diagnostics from their SATA drives .. we'll get you seagate Muhahaha we want our diagnostic tools because we're hardware monkies lol

so my advice is don't fight this too much , and RMA the drive back to the company if you still have warrenty power ...

they do have data recovery service , that may cost you more money , but you must decide what the data is worth to you , and maybe they will even get your data back for you if the drive was/is still under warrenty ,

always use your warrenty powers when you can.

shalom

Posted on Sep 11, 2008

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Chalk your story up as many, choose a more better external solution or pay the data loos department big bucks.

I hear your cry and the drive inside the password has a embedded mini usb to sata controller board thus in order for thisto get going again is to replace that board or the drive as a whole. Unlike the WD mybook witch has a doughter card witch does come off the standard sata drive witch then the drive can be made whole again by putting it into a computer or another case, your issue is just the reverse.

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