Hi beunckens an,
Be sure to restart your computer immediately after Philips Songbird installation in order for the CD Ripping feature to perform optimally.
Once you Rip files to Philips Songbird, you then have to transfer those songs to the device (it's a two-step process).
I hope this helps - you can also feel free to reach me with specific questions (for example, are you not able to successfully rip the cd's into Songbird or is the problem with transferring from the library to the device, or are the files not playing but still showing up on the device?).
Or, you can also reach Consumer Care at 1-888-744-5477 - an agent will be able to troubleshoot and provide assistance.
If you haven't already done so, be sure to check out www.philips.com/support - enter your model number (located on your product) to access FAQ's, manuals, videos, etc.
Let me know if this was helpful by rating this solution.
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