Question about Bosch 24 in. SGS66E02 Exxcel Built-in Dishwasher

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Dishwasher tablets not dissolving

We have had our Bosch Exxcel dishwasher for 7 months, and have noticed that the machine is dissolving less and less of the dishwasher tablet until we are now finding the whole thing in the bottom of the dishwasher at the end of the cycle. Someone mentioned that it might be due to calcification from water hardness. We live in a hard water area, and I use water softeners in my washing machine, but I am not aware of water softeners for use in dishwashers - I always thought the salt took care of that.

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  • cha44 May 17, 2009

    tablets not dissolving

  • Robbyn Bray
    Robbyn Bray Nov 18, 2017

    We’ve only had ours a few months it suddenly quit dissolving tablet. I believe it’s thermostat. I tried throwing it in the bottom of dishwasher still doesn’t dissolve.. I looked under sink drain hose is up high. Fortunately we are under warranty.

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It may just be the way you are loading the machine.  If the dishes are not allowing the the detergent door to open fully, the tablet sits in the dispenser until you open the dishwasher, letting the dispenser door open and the half dissolved tablet falls out!     Try being more careful how you load the machine or just chuck the tablet in the bottom of the machine instead of the dispenser!

Posted on Aug 26, 2009

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It dosen't looked like a water problem. Does the water warm-up during the washing process ? If not,it might be the reason for your problem. In this case you should check the termostat and the heater. Another direction - In regular process you place the tablet inside a cell with an automatic door that should be opened during the process, maybe that this door doesn't opened in time. A very simple test for it, is to place a tablet on the bottom of the dishwasher for a full cycle and to see what happened to the tablet.

Posted on Apr 10, 2006

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This is a problem in my dishwasher also, but not every wash, someone told me it may be because the chamber that holds the tablet inside the automatic door is wet, and the tablet is stuck there and doesnt eject into the machine at the right time.. I too would like an answer - I will try the suggestion of putting the tablet into the machine and not using the door next wash and will report back - thanks Dovi

Posted on Aug 17, 2007

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Tablet not dissolving

Posted on May 17, 2009

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I have this problem too, the repair guy 'cleaned' the dishwasher and it worked for a few months, but now its started not working properly again! Unfortunately I was out when the repair man came and my son took care of him but doesn't know what was cleaned! I clean my machine regulary with reccomended cleaners, I've even tried lemon, white vinegar and even a spot of bleach but to no avail! I'm booking the repair guy again and this time I'll be in to watch exactly what he does!

Posted on Feb 22, 2010

We are now experiencing the same problem. At the end of a cycle the tablet is at the bottom of the dishwasher - undissolved! We have only just started having this problem and had the dishwasher for over a year.

Did everyone above solve their problems? If so, what worked?

Thanks Jo.

Posted on Jan 12, 2008

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I too have had this problem for past few months, and now driving me mad! Dishes still dirty at end of cycle. Don't think much of solution 7 - water alone will not clean my dishes to the standard I want. Is there a LIQUID dishwasher solution on the market that anyone knows of? (I'm in a rural area with very limited shopping.....).

Posted on Feb 08, 2010

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I called P&G about tablets not dissolving. They offered some general tips...make sure sprayer arms can rotate freely, perhaps run hot water from sink to draw hot water up to dishwasher BEFORE starting cycle, make sure no one else is using water for showers or clothes washing machine.

I checked all those things and ran the dishwasher again (probably the 4th time with the same load of dishes). NO LUCK! Tablet still in tact. Went out and bought a box of powder Cascade detergent. Woke up this morning to find that the powder did not dissolve either...NOW WHAT?

Posted on Jan 17, 2010

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We were having this problem, I noticed the drain hose inside the sink cabinet had fallen down. I secured the bend in the hose high in the cabinet, behind the sink, and have had no more problems over 3 weeks. My theory is the hose must have a bend higher than the spray arm to prevent the wash water from draining out during the wash cycle.

Posted on Jan 04, 2017

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My 13 month old dishwasher is also no longer dissolving the dishwasher tablet. Appliance repairman says its the circulating pump which will cost $500 to repair. The machine only cost $600. Bosch customer service wants me to jump through hoops for about a month before they may authorize a repair because I'm only a month out of the manufacturer's warranty.

Posted on Feb 28, 2015

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I had this problem and it only started after I bought a new cutlery holder. It's slightly bigger than the other one. I think this may have been the problem.

Posted on Jun 10, 2012

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Before you do anything, try regular dishwasher soap and see what is happening.

Posted on Mar 10, 2013

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Im having the same problem, not sure where you are all from but im in the UK and liquid isnt as popular as in the US.

Posted on Mar 14, 2010

STOP USING TABLET

Posted on Dec 06, 2007

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Posted on Jan 02, 2017

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SOURCE: my bosch dishwasher won't drain

mine is doing this too. I am trying to figure out if its the pump.

Posted on Nov 14, 2009

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SOURCE: Bosch Exxcel Auto Option/Detergent tablet does not dissolve?

It seem that your DW drain it's water by syphon action. Check if the drain hose is properly installed as a U shape; otherwise the DW can drain itself at any time, leaving the soap undissolved .

Posted on Nov 16, 2007

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