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I have the same phone # for my fax and home phone. I no longer can receive a fax altho I can send a fax. Both times I need to connect my home phone into the hp psc 2210 all-in-one. The sending of a fax used to work. It no longer does.

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Your fax is probably turned off try to find a way to turn it on....manual?

Posted on Sep 10, 2008

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Hey. Try to plug only your line in the fax machine. Test if you can received. There may be a conflict between these machine.

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Cant recive fax


Ok - phone off hook is a message on the printer because you are on the phone. There is a phone that is up somewhere in your home that it can recognize. You cannot send a fax or receive and be on the phone at the same time. This can also be caused by credit card machines, internet service (filter needs to be on fax line), and other fax machines.

To the original poster - your question is fairly vague. This hp link solves the most common issues when you can send but not receive.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01503742&lc=en&dlc=en&cc=us&lang=en&rule=21569&product=391182

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Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02151&lc=en&cc=us&dlc=en&product=391194&rule=44610&lang=en
Visit the HP Support and Drivers Home page .

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