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Bought a iomega 500gb external hard drive from Staples today. Connected as per manual. Computer will not recognise it. (I have an iBook G4 and wish to upgrade the memory from 256mb to 1gb and need the external drive to preserve data)

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  • Leig Sep 10, 2008

    yes - and the box clearly displays the mac icon

  • Leig Sep 10, 2008

    the drive powers up and is connected at the usb port. Up comes the message "the disc you inserted was not readable by this computer" and offers the choice of ignore, eject or initialise. The latter is clearly relevant but when chosen indicates a choice of the installed hard disc, something designated 27.9GB fujitsu MHT20 and 465.8GB St3500882OA.... Selecting this latter brings up the repair disc utility with its further options faded out and non-operative ( e.g. verify disc). There is a indication that the disc is not partitioned and "New Image" seems operative but 5've no idea what that does.

  • Leig Sep 10, 2008

    ps there was no installation CD. The manual makes no reference to it and merely tells me that whe connected as instructed the icon will appear on my mac desktop.

  • Leig Sep 11, 2008

    Hi all!
    Well I tried the format as new image. I went to bed and ten hours later it was still reading the disc. When that ended there was a further step in order to place the image which took another six hours, after which an icon of sorts appeared on the desktop. I clicked on this only to have the familiar box informing me that the inserted disc had not been recognised and inviting initialisation. Following this restored the old disc utility where all this started.
    At this point I though I ought to see if the new drive was operatin, so I borrowed a windows operating machine, which simply recognised the disk and mounted it in about 5 seconds. And yet the supplier and box were adamant that the devise was ambidextrous. Putting two and two together it was clear that the devise is sold with the windows application privileged, since most machines will use that system. So it was a question of working out how to alter the order of privileging. Fiddling about in the disc utility revealed that this is done by selecting "erase" (counter intuitive this!) One finds the system one wants, names it and within a split second the icon appeared and the devise was mounted.
    This is all the fault of the manual, which suggests that merely switching on the connected devise mounts it whatever the operating system. This is simply not so.
    I'm sorry to have troubled you all. I was wonderfully impressed by the speed with which the problem was picked up and discussed.

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  • Master
  • 5,158 Answers

Did the person selling you that drive know you were using it on a mac computer ?


Robert

Posted on Sep 10, 2008

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  • Roberta Smith
    Roberta Smith Sep 10, 2008

    Ok fair enough.... recheck that you have power going to the external drive and that the usb connector is hooked up properly....i'm not sure if that has firewire on it but ensure you are not connecting firewire to usb or vice versa



    Robert

  • Roberta Smith
    Roberta Smith Sep 10, 2008

    also ... the only imega drive i could find at staples comes with an installation cd... have you installed the software for that device as well ?



    Robert

  • Roberta Smith
    Roberta Smith Sep 10, 2008

    it is necessary as the driver for that device is on that cd





    Robert





    Please take a moment to rate this solution as well .... thanks



  • Roberta Smith
    Roberta Smith Sep 10, 2008

    leave the drive plugged in and reboot your computer....



    Robert

  • Roberta Smith
    Roberta Smith Sep 10, 2008

    when you choose intitalize... go to the first partition... the 27 gb one... the software for installation will be in there .

    Robert

  • Roberta Smith
    Roberta Smith Sep 10, 2008

    The more i read that the more i'm thinking the drive just needs to be formatted for the mac operating system.... unless the box states that there is software for backing up your system go ahead and format it as a new image.



    Robert

  • Roberta Smith
    Roberta Smith Sep 10, 2008

    do NOT format the 27 gb drive ...





    Robert

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