First check the gas, connect the regulator to the cylinder but unclip the hose and do not light the heater. Turn the gas on for a second to see if the regulator is working OK. Next make sure there are no blockages in the pipes up to the burner. If all clear then vent the pipes to clear all air. If still not getting any gas the problem could be a faulty tilt switch cutting the gas supply or a worn thermocouple. Short out the tilt switch to test and if not fixed then change the thermocouple. Found this site very useful with tips patio heater problem solving.
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