Hi there, I'm sorry to hear you're having difficulties with your DC07. I can confirm it's normal for the cleaner to become warm during use. However, if you feel the cleaner is becoming excessively hot, it's a good idea to check the cleaner for blockages, and to wash the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. Kind regards, Jack Dyson Online Customer Support
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