Question about Canon BubbleJet i560 InkJet Printer

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Red line on last quarter of photos

This happens in landscape and portrate.It is about 5 mil wide and is always in the same place. I have re-installed the driver but this had no effect. the printer is less than 2 year old, and has had a very easy life. (Only 2 lots of cartridges).

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Re: red line on last quarter of photos

I assume that the red line is not on the photos themselves (make sure this is the case - if they're scanned photos, it might be a scanner problem). If this is a 4" by 6" paper, set it in the printer after bending it in the opposite direction. 1) Set a sheet of paper on the printing side of the paper to be printed on. (If the print surface is touched by hand, the print surface may be soiled by skin oils, and the print quality may deteriorate.) 2) To bend the paper, hold the paper in a rounded shape for about 10 seconds. 3) Remove the paper not to be used in printing, and confirm that, when laid flat with the print side up, the center of the paper to be printed on is raised between 2 to 5 mm (0.2 in.) . 4) The curled paper to be printed on should be set in the printer, and printed, sheet by sheet. Canon recommends using Photo Paper Pro PC-101S 4" x 6" sized paper. When using PC-101S, printing is performed at the center of paper and streaks or uneven printing is avoided. If this is an A4 sized paper, try using Photo Paper Pro PR-101 paper, and make sure that the printing quality is set to "high" or "fine". If nothing helps, I would suggest trying a new ink cartridge. If you still have this problem and nothing solves it, call a repairman.

Posted on Apr 09, 2006

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Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
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    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
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Kind Regards,


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