Question about GN Netcom 9020 Consumer Headset

2 Answers

GN Netcom 9020 Wireless Headset

Is there a way that I can replace the battery in this headset? If so, what battery do I have to buy? The base unit lights up with power and wireless light comes on, but nothing through the headset.

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  • Momditty Nov 06, 2008

    I contacted InfoMotion and they had a few in stock at $45 each - Ellipse 2.4 battery. It is a separate unit that attaches to the phone base. They also told me that because the unit is so old they will not be restocking anymore of these batteries. Thanks for the help.

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2 Answers

Gn/Jabra will replace it for about $50. Just call their help line.

Posted on Nov 06, 2008

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  • Expert
  • 16 Answers

From memory, the battery in this unit is hard wired in. We used to send these to a GN repair agent for battery replacement. Sorry but it's been a while since I had to deal with one of these.

Posted on Oct 03, 2008

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1 Answer

The handset will lift when I press the mfb but I get no volume or mic from the headset. It does not seem to be communicating with the phone. Tried unplugging the power, but that didn't solve it. We...


Your solution will depend on what type of phone and headset you have. I have a Polycom 501 IP phone with a headset jack and a GN Netcom 9125. I'm not using the lifter right now, but I seem to recall that an easy way to make it work was to plug the curly cord of the phone's handset into the bottom of the base unit, so that the cord went from the base of the headset to the headset jack on the base of the phone.

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Seeing as you already ruled out a bad battery, it sounds like the unit has gone on you, GN Netcom does offer a full one year warranty on their wireless products, I would recommend calling your distributor, and seeing if you fall within the replacement range.

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I have lost the power adapter for the charge base. How many volts is the power cord? This is a GN netcom 9020


I have a 9120 headset and the mains adapter has the following spec if it's any help

input 230v 50 Hz 70 mA
output Dc 7.5v 700mA

I have found the manufacturer very helpful in the past and they would be able to supply an adapter

Feb 16, 2011 | GN Netcom 9020 Consumer Headset

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I have a GN Netcom 8000 and I hear a beep in the headset every 12 seconds. Any ideas why?


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Hi
this has not synch up keep headset in cradle and remove power at mains plug or power lead from base count to 5 and replace power if no flashing is seen then you might have to repeat the same procedure a few times for synch to happen
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Steve

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Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

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Sounds like your headset isn't paired with its base. With the headset in the cradle press and hold the button on the left side of the base that has two arrows on it. You should see the blue light on your headset turn on. Its now paired to the base.

If that doesn't work, remove the battery from the headset. (This is the back piece of the headset.) Wait a few seconds and then snap it back on to your headset.

Good luck.

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I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

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