Question about HP Officejet 4315v All-In-One InkJet Printer

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HP Officejet 4315 Printer Uninstall Problem

I unplugged the cable to my Officejet 4315 in order to move it across the room, and when I plugged it in I couldn't get a print job to run, even though I saw the job in the queue. A little troubleshooting and I concluded that I would have to uninstall the printer driver. So I left the cable unplugged, and began the uninstall process. A Status window with an image of a computer screen, and CD disk, in the corner of the window popped up when I began the process and it looked like things were progressing nicely, and the process was nearly complete. A Cancel button was at the bottom right corner of this Status window. A short while later I got another Status pop-uo window saying "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2718." This status message had a yellow triangle with an exclamation mark in the upper left corner. An OK button was in the center bottom of this status window. Long story short: if I hit the Cancel button on the first status window, the second status window popped up. If I hit the OK button on the first status window, the first status window popped up. At this point, I can't uninstall the printer, re-install the printer, or get rid of the two status windows that are stuck to my desktop. All personal feelings aside: I will say that it will be a cold day in hades when I knowingly purchase another HP or Hewlett Packard product. In the meantime, I would really appreciate if someone would tell me what went wrong and how do I fix this HP problem now so that I can print. Also, I should point out that I used the CD that came with the printer when I purchased it to uninstall, which was the same CD to install the drivers when I bought the printer a year ago. Thank you very much.

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  • Anonymous Dec 21, 2008

    Why should I repeat myself? I have exactly the same problem as described on the first post.



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I hp officejet 4315v all in one need to install soft ware so I can use my

Posted on Dec 27, 2008


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SOURCE: I tried to print a

You have to restart the computer, the print spooler is hung.

Posted on Aug 17, 2008

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When I try and scan the Office 4315 says "No scan options" How do I fix this?

go ahead an put the cd in then go to my computer>>right click on optical drive>>explore>>utill>>ccc>>uninstall l2..remember while doing this usb cable must be unplugged...restart the computer...try to install the printer...when ever it will ask u to plug the USB of luck

Apr 01, 2010 | HP OfficeJet 4315 All-In-One InkJet...

1 Answer

Printer is offline

unplug your printer cable from computer then plug again and if this not work change your data cable with computer and reinstall your printer again i am sure this will help

Thanks please keep updated. please do rate the solution positively .Thank you for using Fixya


Mar 09, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

How do i download the hp officejet 4315 all in one in my new computer when i lost the installation cd?

HP Officejet 4315 printer unplugged from your computer. (Via the USB cable)
Printer off, and unplugged from the surge protector.

Go to HP Support. On this page,

1.Type - Officejet 4315 in the search box, (for product:___________)

2.Click on the double Side Arrow to the right of the search box.

3.On the main page for the HP Officejet 4315 All-In-One Printer, click on Software and Driver Downloads. (Middle column)

4.Now choose your Operating System on the next page. I'm going to choose Windows XP as an example.

5.On the Select software and drivers page, go down to the first heading - Driver
Click on - HP Photosmart Full Feature Software and Drivers

After you click on the above, you will be taken to another page. It may look like it's starting to get complicated, but it's not.

Click on the blue rectangle with Download Only>>
in it.
A small window will pop-up to the top right. Click on - Save File.

The file will now start downloading to your computer. Let it download all the way. (I have a medium speed DSL connection, and the download box indicates 30 minutes! Just have to be patient I guess!)

Where will this file go?
Unless you have your downloads set to save to your My Documents folder, (Documents for Vista), this file will go to your desktop screen.

In either place when you see it, Double-Click on it.
The Installation Wizard will now come up, and guide you with simple instructions.

It will put the file in the proper place, so there is no reason to guess. Just click on I Agree, (If stated), Next, Next again, and Finish.

After you click on Finish you are done installing. If you are asked to Restart your computer, do so.
If not, do so anyway.

After your computer has FULLY restarted, and Windows is running, (Assuming we are referring to Windows here), plug the USB cable from the printer into the computer.

Plug the printer into the surge protector. Turn the printer on.
You should get a pop-up out of your system tray, (Bottom of monitor screen)
"Found New Hardware", and perhaps another pop-up,
"Found Officejet 4315"

Now just go to Start>All Programs>HP>HP Officejet

Sep 24, 2009 | HP Officejet 4315v All-In-One InkJet...

2 Answers

On Control Panel it says the printer is offline...forget how to make it online! HP 4315 All in One

Hi there

Are you absolutely sure the printer is connected securely from both ends of the cable and turned on? If so, try turning it off and on again. Did it come online?

If not, how is the printer connected to your computer? Is it by USB cable, or via a network cable? And also let me know your operating system like XP or Vista etc.


Jul 13, 2009 | HP Officejet 4315 All-in-One Printer

2 Answers

HP Officejet 4315 All-in-One went offline

Hi there,
  • Unplug the printer cable from the computer.
  • Unistall the printer drivers from Device manager and also unistall the all the printer appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the printer.
  • then you can connect the printer and and try to Print the test page.
Hope this help. Please Rate My Response! Thanks! 

Mar 31, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Moved HPOfficeJet550 across the room. The printer will not print

check data cables, if you did not change ports try a different cable. remember that printer cables should not be longer then 25 feet. network cable are different. no error messages on printer display?

Feb 18, 2009 | HP OfficeJet 6110 All-In-One InkJet...

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