I have now tried 2 HP make 57 series color cartridges in my printer and on each occasion I get a flashing red light and 'Print Cartridge is Incompatible'. The cartridges are new and look fine and click happily into the cradle, so why always this message? Is there any way of resetting the printer? I also added a new HP 56 in the other slot, but this was accepted without any problems.
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i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work .
i had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...
HP printers use cartridges that ARE the print head. On occasion, the cartridge could be defective...especially if they are the remanufactured type. Try replacing your cartridge with a new HP cartridge.
this should work for all 5500 hp printers
i hope this helps you out
richard from chicago
i just noticed you have the wrong cartage
you need hp 57 color
that will make all the difference :-)
HP Officejet 5500 series
All-in-One modelBlack cartridge Color cartridge
HP Officejet 5505
HP Officejet 5508
HP Officejet 5515
HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v
HP Officejet 5600 series
Replacing the print cartridges
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Aligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .
Just to confirm pls: 1. the new print cartridges are original HP inks; 2. you have remove the bright pink tape from the ink cartridges; 3. the black is on the right side and the color is on the left side.
You can try removing both cartridges and clean the gold colored contacts where the pink tape was. Pls do the same to the mate pins in the cartridge holder in the printer.
Try again. If this does not be corrective, you may need to change inks again.
Hope this be of help/idea. Pls post back how things turned up or should you need additional information.
check cartridge compatibility first:-
HP Deskjet 810c
HP15................black cartridge compatibility
HP 23 ....................colour cartridge compatibility
Issue ---A print cartridge is missing.
Install the missing cartridge.
Issue --The printer detects a faulty, incompatible, or improperly installed print cartridge.
1. Open the top cover of the printer.
2. Make sure the correct print cartridges are installed. Click here to go to the printer/cartridge compatibility chart.
3. Replace or reinstall the print cartridges.
4. Close the top cover of the printer.
Issue ---The print cartridge contacts are dirty and the printer does not recognize the print cartridge.
Clean the contact points on the cartridges with a dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the cartridges with a dry, lint-free cloth.
NOTE: Do not wipe the nozzle end of the cartridge or touch the silver-colored nozzle plate on the bottom of the cartridge.
4. Use a dry, lint-free cloth to remove the moisture from the contacts.
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.