I have a Kinderdraft crib model #710. After assembling the front drop side, we are not able to push the rail down it is stuck. We followed the instruction in the owners manual by pulling upand tehn applying inward pressure with the calf of the leg on the plastic "Push" plate . The rail does not move down. Can any one help or does any one know a working phone number for Kinderkraft??
On the bottom of the front rail that drops (the drop rail), there are two plastic tension pieces (one at either end) that engage the two fixed, bottom rail slider hardware (the long, narrow pieces screwed top-and-bottom into the lower, inside portion of the tall, upright crib ends). These tension pieces are spring loaded, and the outer edge of each one rides along the outside (i.e., the parent's side) of the two bottom metal rail guides. Their purpose is to supply outward pressure against the lower part of the drop rail - that's what you push against when you press your lower leg upon the bottom of the drop side of the crib to lower it. They insure that when up, the drop side locks safely into place. I suspect these tension pieces are your problem. It sounds like they are improperly installed. Good luck.
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Sounds like you may either be missing a piece of the moving side hardware, or have an item installed backwards (the moving side components are left and right orientation). We can email a copy of the assembly instructions to you as well as replace any missing or broken hardware that you may need. Please email your request to us at firstname.lastname@example.org, and mention that is for a Kinderkraft Vermont (should be model 710 - check your label for model info), or call us at 800.205.9642 or 800.772.1041 for direct assistance.
We carry all replacement hardware for Kinderkraft cribs, including the Vermont 710 model. Please call us at 800.205.9642 or 800.772.1041 for direct assistance. We also can provide the original assembly instructions by email, if you would like a copy to review before you call, please email your request to us at email@example.com
i needed to replace a part for model 710. found out kinderkraft is out of buisness. found the website "Products of America Crib Replacement parts". You will need to call them with the 800 number on the site. they will ask some detailed questions in order to give you the right part. they had the part and shipped it within the week at a resonable price. highly recommend it for the kinderkraft problem.