I am trying to figure out how to hear an incoming call on my headset...I'm unclear as I also have a handset lifter & when I power on the headset the phone comes off the hook & I get a dial tone. If I leave the power on the headset off - the phone stays on the hook - but how will I hear any "beeps" to indicate an incoming call?
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The ring from the telephone is picked up by the internal microphone on
the HL10 Handset Lifter, typically for most phones, the lifter sits
directly over the speaker grill on the telephone where the sound comes
out. For telephones that curve out on the left side and don't have a
straight edge, there is an accessory called a "Ring Detector" which is
used. Here's a link:
the internal mic on the lifter has gone out, you can plug the ring
detector into the handset lifter and just stick the ring detector over
the speaker grill to pick up the ring. Plugging this into the lifter
will bypass the internal mic, this accessory would have come with your
HL10 lifter. You can also check the ring volume on the telephone, and
you can also try adjusting the ring tone on the phone (sometimes it will
pick up one ring tone better than another). Here is a link below if
you need to order a new ring detector: HL10 Nortel Adapter Kit 63014-01
I'm assuming you are using a Plantronics HL10 handset lifter. The
lifer is what notifies your headset that it has an incoming call. Try
turning the ringer volume up on your phone first and see if that solves
the problem. If that does not help, it could be the sensor on the lifter is going out. This could be causing a delay in the response time. The lifter
ships with a ring detector that has a 2.5mm jack on one end and a small
round microphone on the other end. You could try plugging this into the
back of the lifter and setting the microphone next to where the lifter
is mounted on your phone. This might help in picking up the sound of the
phones ring tones. If that doesn't help you might consider replacing
If the Plantronics CS70N wireless headset is plugged into the headset
jack on your phone, you will need to push the headset button on the
phone and then the call/control button on the wireless headset.
That function is performed by the built-in microphone of the handset lifter. It gets it's signal from the speaker vibrations inside the phone. You want to make sure that the phone rings loud enough. If that microphone has gone bad, your handset lifter came with an accessory package that contains an external microphone that you can connect to the back of the lifter to increase sensitivity.
The HL10 handset lifer is what notifies your headset that
you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple
different things that could be going on. 1.The internal microphone could have gone out on
the lifter. This microphone is what sends the signal to your headset that you
have an incoming call. If the microphone is working you will hear 3 short beeps
in your headset. 2.If the
volume is too low on your telephone, the handset lifter will not notify the
headset of an incoming call, so try turning the volume up on your phone and see
if that takes care of the problem. 3.The HL10
handset lifter ships with a ring detector that has a 2.5mm jack on one end and
a small round microphone on the other end. This ring detector is intended for
phones that do not have the speaker located under the handset. You could try
plugging this into the back of the lifter and setting the microphone next to
where the lifter is mounted on your phone. This might help pick up the
sound of the phones ring tone.
If you are manually
lifting your handset out of the cradle and sitting it to the side instead of
using a lifter, then you will not receive the 3 short beeps in your earpiece to
notify you of an incoming call.
Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.
Turn on the wireless headset as soon as the HL10 lifter picks up the headset. Remember to press the call answer switch. A steady green light should come on the base and the wireless headset should have a small green blinking light on, on its side.
* Make sure your hand receiver is off the hook when using the headset. Also check that you hear a dial tone on the handset/hand receiver before turning on the headset.
Remote ring detection provides a low tone * triple beep in your
wireless headset when you receive an incoming call. This feature
requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:
Check the placement of the lifter. - Make sure the handset lifter positioned directly over the phone's speaker.
Try adjusting the phone's ringer volume. If the phone's ringer is too
quiet, it may not trigger the ring detection built into the lifter. Try
turning up the ringer volume of your phone.
ring tone of the phone. - If your phone's ring tone provides short
beeps or plays music, the lifter's microphone may not detect it. Try
switching your ring tone to a traditional ring or long beep.
Does the phone have different rings? - For example internal calls vs
external calls vs transferred calls. Does the phone ring the same for
each type of these calls. If so try changing so all calls use the same
Attach the optional "external ring detector"
cable. This cable plugs into the lifter and provides a small, black
microphone. It is included in the plastic bag of lifter accessories.
Mount the microphone near your telephone's speaker. Click here for more
There are 2 versions of the Lifter accessory
- HL10 and HL1. The HL1 is a larger older version of the liter with a
more sensitive rind detector. Some phones will require the older
version of the lifter.
Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.
*Please note the volume of notification beep in the headset cannot be altered, it will always be a low tone triple beep .