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Ice Dispenser issues

The dispenser is not working, same problem as posted on Aug 27 with a same problem post by me on Sept 9, 2008.

I have replaced the part # WR55X10415, with a new one that I ordered from GE, but still having the same problem.

What other hints could you provide to resolve this issue.

Thanks in advance for your assitance.

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  • twparker Sep 11, 2008

    I have a GE PSS26LG refigerator, which has a thur door water, ice dispenser. The dispenser unit appears to have power, as the LED lights will light up for the user selected action. But once you depress the cup lever the LED lights will go off for a few seconds then light back up. The unit will not disperse ice or water, and the dispenser light will not come on during the selected action or just when you press for the light only to come on. The bulb appears to be in fine shape, no missing fillement (not blown). The lock panel selection appears to work, the open door alarm appears to be working.



    I have replaced the lite touch panel GE part: WR55X10415 with a new one I ordered from GE, still having the same issues as with the prior panel. I am currently waiting for GE to send another replacement to verify I did not receive a faulty new panel. Should the new replacement panel have the same issues as the two prior, I will be at a loss as to the problem.



    Could the problem be with the rocker switch that makes contact with the cup dispenser? I do not belive the water control value is acting up as this should not impact the ice dispenser, the only common control between the water and ice dispenser would be the cup lever/rocker swith, and of course the lite touch panel.



    In addition, I have cycle down the refig, (unpluged the unit for a time, then powered), this action done thinking maybe static interered with the lite touch panel. No such luck, unit still acting up.

  • twparker Sep 11, 2008

    Ok, for this model PSS26LGRD BB, the wires are located in the bottom hinge. and this appears to be where the problem is located.



    The wires from the door panel to the plug at bottom seem fine, but there is apparent problem within the plug itself. one wire appears to have been arching as the plug appears corroded, and while disassembling, I freely pulled one wire out. I belive this is the problem, the single wire correded and broke free from the contact, but still in the plug base, the panels apparent come and go, was due to the wire siding in and out, thus wire contact was hit or miss. As this plug is shot, I am going to do a hard wire, bypassing the plug, if this was the problem, then this should resove while I order a new cord assembly and plug

  • amonc Mar 05, 2009

    I have the same problem. my fridge is the ge ps26sgrdss. just replaced wr55x10415 doesn't allow ice to come out. any other solutions?

  • Pete350 Apr 19, 2009

    How do I remove the plastic cover (outside freezer door) on my Whirlpool S/S #ED25CQ so that I can replace the dispenser levers? Thanks! Pete

  • Carl Schulzetenberg
    Carl Schulzetenberg May 11, 2010

    When I click on "twparker" the site does not show your posts. I have posted over 100 solutions in the past couple of weeks and the site does not list them by dates, user names, or model. Can you add additional info?

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OK, I'll take a stab at this one. Sounds like a poor electrical connection. If you changed the WR55x10415 interface you would have found any multi terminal plugs that were not fully seated there, so next I would look at the wires passing through the hinge at the top of the freezer door (under the plastic hinge cover). I don't think you have an issue with the switch as then you would probably not get any reaction when you depressed the dispenser. Note: there are a few more letters in the model number. You should be able to find the full model and serial number sticker inside the fresh foods section on the upper side wall or ceiling.

Posted on Sep 11, 2008

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Aparajita Batabyal



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Re: The light on the outside door (where the ice/water...

Hi
Reprogramming your refrigerator to only light up when the dispenser is in use saves energy and keepsyour house darker at night. The light is controlled using the buttons above the water dispenser mechanism.Press and hold the "Lock" or "Lock Controls" button for three seconds to activate the controls if they currently are locked.Tap the "Light" button to switch off the light.Press and hold the "Lock" button for another three seconds to lock the controls from further changes. The light now only comes on when the dispenser is active.
If the above procedure won't work then this will be the cause of a faulty switch. This light switch is an integrated part of the dispenser control circuit board. This will require you, or your service tech to replace the entire dispenser/ice maker control board. It will be located just behind the dispenser fascia, mounted on a bracket. the actual light switch circuit is mounted on this board.
Try this procedure:-
Shutdown the unit for five minutes. Simply unplug the unit for this length of time. This will reset the board, and possibly, fix this fault if it is not to severe. If the shutdown dose not correct the switch action, simply replace the dispenser/switch control circuit board.
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If the ice dispenser is not functioning at all the most likely cause is going to be the dispenser control board. The dispenser control board governs the major portion of the systematic functions of the dispenser and is less likely to be the issue if only certain components are malfunctioning. If the dispenser control board is at fault, it will need to be replaced.
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