Question about HP Compaq Evo Notebook N600c

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Possible hard drive problem

After running a diagnostic on the hard drive it gives me a reading error message. This is a hitachi DK23DA-30F hard drive.
I can not do anything after windows has started (XP professional), the arrow is moving but can't click on anything. Hard drive sounds like a "broken record". Any ideas? Thank you.

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Hello,

To quickly answer your questions and point out the actual limits and behavior based upon your statement.

A hard drive that exhibits a sound similar to a broken record normally indicates a damaged mechanical mechanism of the hard drive.

Having just said that, you shouldn't be able to boot up into a Desktop due to redundancy checks during the boot process. These checks examine the integrity of the data and the hard drive.

Once you acquire a Desktop have you tried to use your keyboard and not the mouse to access programs? And, do you notice that your normal programs and their icons load in the location occupied by your system clock?

What I would ask you to do to verify your hard drive's integrity is this:
Boot up your computer and after the beep start taping the F8 key. Shortly, you should have on display a Safe Mode Menu. Choose to enter Safe Mode and hit enter. When the desktop appears there is a pop up displayed to have you acknowledge you are in Safe Mode, hit enter or if your mouse is now working click OK.

Press these two keys at the same time exactly, Windows key + e key, When the Explore Window is on display you will see your c: drive listed, right click this and choose Properties. On the subsequent display choose the Tools Tab, now select ScanDisk and let this program run. Write down and Report back any significant errors encountered.

Thanks,
Worldvet

Please use the comment box below to talk back and I'll return to you soon thereafter.

Posted on Sep 10, 2008

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Sounds like you may have a crashed head. you can go here to listen to other drive failures to see if your drive sounds like one of these:

http://www.cybertechhelp.com/forums/showthread.php?t=120507

I would suggest however, turning off and not using your drive as much as possible. You may need to take your drive to a professional repair shop if the data on the drive is worth retrieving. There are a few companies that will recover data even from hard drives with failed hardware. They simply take your drive apart and retrieve it directly from the platters. http://www.salvagedata.com/

You might check to see if your drive is still covered under warranty for replacement.

Posted on Sep 10, 2008

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