Question about Brother IntelliFAX 4100 Laser Fax

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2" BLACK LINE

ON OUT GOING FAXES THERE IS A 2" BLACK LINE DOWN THE RIGHT HAND SIDE OF THE PAPER. I CLEANED THE MACHINE AND THE PROBLEM STILL THERE.

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  • 1,362 Answers

1- itis on the Scanning unit open and look for a thin strip of glass, clean
2-the scanning unit is bad

Assuming it's only on Outgoing Fxs and not incoming as well ( that would indicate the drum)

Posted on Sep 10, 2008

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Black streak down right side of outgoing received fax


clean the scanner, it may have white out or some other obstruction blocking it

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Leaving a wide black line in right hand side of transaction


Pop open the fax document feeder, and look for a glass strip about 1cm wide, that runs from left to right across the machine.
You will probably see a few spots of dirt, or more commonly, a blob of white liquid paper stuck on the glass, on the side of the machine that corresponds to the black lines on your fax.
Clean this glass strip gently, using a soft cloth dampened with a mild detergent. I often use diluted windex. You may need to scrape liquid paper gently with your fingernail. Close the cover.

Next, put a blank sheet into the feeder and make a copy of the blank page. If you have cleaned it properly, the copy will be blank as well. If you still have a line, align it with the feeder and use this as a guide to show you where the glass may still have some **** stuck on it.

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Have you changed the Drum unit. Also there is a cleaning pad that you slide across the corona for cleaning. If you leave it in the middle it will give a black line, should be moved all the way to one side.

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Lift the auto feeder cover and clean the narrow glass that the originals are scanned across...sounds like you have some dirt there -maybe correction fluid? That's the most common.
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Open the front of the fax machine. Then pull down the the tray that has the down arrow imprinted on it. Locate the glass strip towards the back, just behind the center roller. Use a cloth and rubbing alcohol to clean the glass and that should remove the black line.

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Probaby an LED segment is burned out in the scanner assembly.

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Open up the document feeder (where you put paper to send) and look for wite-out on the thin glass.

If it's not dirty, you probably have a bad scanner unit. Uneconomical to repair.

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