Kenmore Elite Oasis 27052 Top Load Washer Logo
Posted on Aug 31, 2011
Answered by a Fixya Expert

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The agitator and basket don't spin in either the wash cycle, rinse cycle or spin cycle. The motor makes a grinding noise.

  • Anonymous Mar 19, 2014

    grinding and F4 troubleshooting

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  • Master 2,341 Answers
  • Posted on Aug 31, 2011
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Hello,

That sound very typical of a broken motor coupler this tip i wrote will explain how to take apart the washer and check/replace the coupler
http://www.fixya.com/support/r10293994-whirlpool_made_washer_not_agatating


GENE

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When it is washing, look to see if the basket is moving at all. The basket should be stationary during the agitation cycle.
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I just encountered the same problem. I think the operation of the machine is such that the motor turns one direction for the spin cycle, and the other direction for the agitate cycle. I am replacing my motor, as I think i have a bad winding on the reverse. I will let you know.
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It could be a number of issues really.  Smaller issues could be something under the agitator, etc, to moderate problems, like a motor coupler, loose basket, etc.  Could also be a major problem like a motor or transmission.  A lot of times its the motor coupler or pump making the noise.  Both are pretty easy to replace.  Maybe some more information.  Do you happen to know where the noise is coming from?  Is it coming from the front of the cabinet or in the basket area?  Any small water leaks?  Does the spin cycle work ok?  Let me know some other information and maybe we can narrow down the problem to one particuliar area.   Jim
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