Question about Brother IntelliFAX 4100 Laser Fax

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Cant receive faxes

We cant receive faxes but we can send them. it says no fax answer detected. is that a machine problem or is it a phone line problem?

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People just fax in and all it does is ring you can fax out but cant recieve

Posted on Sep 16, 2008

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First make sure your line cable is plugged into the correct place. Most Brother machines have a plug for Line and a plug for Extension (EXT), make sure it's plugged into "Line".

Go into the menu on your Brother machine and select Fax, then Setup Receive and then select Easy Receive. This will usually solve most recieve problems.
Brother machines come with s default of 4 rings before they will answer, make sure none of your other devices (such as an answering machine) are set to a lower number of rings or the fax machine will never grab the line.

If you have distinctive ring, make sure you have it set up in the machine. There is a section in the owners manual for setting up discinctive ring.

If the machine grabs the line and goes through the motions but nothing comes out on the page (no black print) then make sure you are using a Brother ink cartridge (not refilled or generic) and print out the test page using the "ink" button. Allow the machine to clean a few times and see if the test page prints out correctly. If you are using refills or a generic black, you might have premanently damaged the print head. In this case take it to a service centre to have the head tested.

Posted on Sep 10, 2008

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The first thing is to investigate if the fax machine is recognizing the ringing of the phone. Also make sure the fax machine is set to answer and the ringing is NOT intercepted by an answering machine also connected to the line. The fax machine must be online with paper, ink, etc. Your phones must all be hung up or the line will be busy..

Analyze these things first.

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I can send fax but cant recieve fax


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Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
repeatedly until the FAX and FAX/TEL lights show the setting you want to use.
Manual
You must answer every call yourself.
The Brother machine must be started manually
to receive faxes.
Fax
For use with a dedicated fax line.
Every call is answered as a fax.
Fax/Tel
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
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TAD
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The TAD answers every call and stores voice messages.
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First thing to check is the condition of the phone line, if the machine has a handset make a phone call from the handset, is the line clear? Is there any static or Echos on the line?
Is the machine on a shared line with computers or an answering machine?
Call the Fax machine from a phone, is the line clear? did the machine generate its handshake burst? Did anything else try to answer the line?
Check the phone cable input, it should be going onto the LINE jack on the back of the machine.

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What is the make and model?

Call the fax machine from a regular phone to see if it answers.

I think you have some sort of phone line problem.

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