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I have a Lexmark Optra M410 and I have an error message which reads "921 Service Fuser error". What should I do?

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Looks like a hardware failure. Googling "lexmark optra m410 fuser" it appears you can buy a new one for around $100, but I don't know how difficult it is to install. A call to Lexmark tech support couldn't hurt.

Posted on Sep 10, 2008

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MY OPTRA SE 3455 IS SHOWING THE FOLLOWING: 921 SERVICE FUSER ERROR


A 921error indicates that the fuser unit failed to reach the standby temperature.

  • If this is the first time you have seen the error, turn the printer off and on. Leave the printer off for at. least 10 seconds before turning it back on. This gives the printer's engine board a chance to reset.
  • If this is an intermittent error, you may want to check how the printer is plugged in, even if it has worked on this surge device for months. Make sure the printer is plugged straight to the wall and not through a surge device or power strip. Power strips and uninterrupted power supplies can cause a low amperage problem in your printer which can trigger a false fuser error.
  • If this does not help or if this error appears every time the printer is powered on, you will probably need service on the machine.
If you need further assistance please contact Lexmark Technical Support or any Lexmark authorized service provider.

Aug 12, 2011 | Lexmark Optra Se 3455 Laser Printer

1 Answer

What is the fix for a 921 service fuser error?


Service Fuser Error appears when the fuser does not warm to the required temperature. For this error on this Lexmark model, the manual states you should power off the printer and power it back on, and if it is not plugged into a wall power point, change it to a power point mounted directly on the wall. Personally, I never got a Lexmark printer to work doing this, but this is in the manual. If this won't help, and the printer is under warranty, you should log it in with the servicing company.

If the printer is out of warranty, your next option is to change the fuser which costs around $300, so I think you would be better off getting a new printer unless you find a second hand one on Ebay.

Feb 09, 2011 | Lexmark Optra M410 Laser Printer

1 Answer

921 service fuser error


The 921 service fuser error indicates the fuser indicates that the fuser unit failed to reach the standby temperature. This usually requires service. But here's a couple of things worth checking:
  • Unplug printer from power source, replug after 30 seconds. Make sure to plug the printer straight to the power outlet in the wall. Bypass any surge devices or power strips as they can cause low amperage resulting to false fuser error.
  • Check Maintenance kit count. Go to Configuration Menu by pressing Select and Return while powering on the printer. If count value reached 300,000, maintenance kit should be replaced.
If error continues, don't hesitate to contact Lexmark technical support or your authorized service provider for assistance.

Aug 30, 2010 | Lexmark Optra T612 Laser Printer

1 Answer

I am getting a 922 service fuser error on my lexmark optra s 1855


922 Fuser Error message indicates that the fuser unit failed to reach the standby temperature. This usually requires a service call but try to turn off the printer for 30 seconds before turning it back on to give the engine board a chance to reset. Make sure the printer is plugged in straight to the power outlet in the wall. Bypass any surge device or power strip as they can cause low amperage. If the problem continues or if the error appears every time the printer is powered on, you will probably need service on the machine.

Aug 26, 2010 | Lexmark Optra S 1855 Laser Printer

1 Answer

921 service Fuser error


921 Fuser Error indicates that the fuser unit failed to reach the standby temperature. Leave the printer off for at least 10-15 seconds before turning it back on. This gives the printer's engine board a chance to reset. Make sure printer is plugged in straight to the wall, bypass any surge device or power strips as this can cause a low amperage problem in your printer which can trigger a false fuser error. If this does not help, you'll probably need service on the machine since it deals with the LVPS, the fuser and the system board.

May 19, 2010 | Lexmark Optra M410 Laser Printer

1 Answer

Big noise


the only ribbon that i know of in these printers is the ribbon on the thernistor for the fuser if this came out then the fuser as melted together. pull the fuser out and try turning it by hand i think you will find that the hotroll gear has broken andthe 2 rollers are fused together. replace the fuser

Dec 02, 2009 | Lexmark Optra M410 Laser Printer

1 Answer

We have an Optra M412 that has a 921 Service fuser error. We don't know where to find the fuser


Service Fuser Error appears when the fuser does not warm to the required temperature. For this error on this Lexmark model, the manual states you should power off the printer and power it back on, and if it is not plugged into a wall power point, change it to a power point mounted directly on the wall. Personally, I never got a Lexmark printer to work doing this, but this is in the manual. If this won't help, and the printer is under warranty, you should log it in with the servicing company.

You can find the fuser at the back of the printer, remove the cover and there it is. It holds in two screws and a power connection. If the printer is out of warranty, your next option is to change the fuser which costs around $200, so I think you would be better off getting a new printer unless you find a second hand one on Ebay.

Sep 19, 2009 | Lexmark Optra M412 Laser Printer

1 Answer

Error 921 fuser


This indicates that the fuser isn't heating up enough and is too cold. Either the thermistor, bulb, or power supply is on the fritz. I would replace the fuser if I were you.

Jan 23, 2008 | Lexmark Optra M410n Laser Printer

1 Answer

ERROR


921 Fuser Error Indicates that the fuser is below standby temperature when the printer is idle.
Error codes 920, 921, and 922 may display for a cold fuser failure. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on again.
Service Tip: Set the Fuser Temperature to NORMAL before starting this service check.
Manually spin the fan and check that
it rotates freely. Check the cable
connection to the engine board, J13
for correct installation.

Jan 23, 2008 | Lexmark Optra M410 Laser Printer

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