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I had my grandson hook up the router and all seemed to be working fine, but this morning I found I have no phone service. Can you tell me how to remedy the problem. Thanks, Betty Mahoney email: kb6dgr@yahoo.com

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  • kb6dgr Sep 10, 2008

    Unplugging the phone line from the router stopped email msgs from coming through cause of no phone service, I guess. This router is working with a laptop not the desktop computer. Does that make a difference? kb6dgr@yahoo.com

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Check that the phone line is connected to the broadband filter, next to the line connection coming from the router, as he may of left the phone line out.

Posted on Sep 10, 2008

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The router has nothing to do with phone service - it's the modem that's plugged into the phone line. Unplug the modem from the phone line. If you don't get phone service back within 30 minutes, use a different phone to report loss of phone service to the phone company. (Depending on the company, it could take up to 30 minutes for the computers to restore service after a short has been removed.)

If that's the case - that unplugging the modem clears it up, call the phone company's internet tech support number.

w2pmx ::)

Posted on Sep 10, 2008

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