I ran the cleaning mode for light stripes on a Xerox 2424 solid ink and when the test was done, the printer showed an error of 07 010 43 33 716 - Print head not parked. I shut down the system and let it sit for a day and the same error came up. any way to fix this?? Thanks
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Re: Xerox 2424 Print head not parked
A copule of things cause that.
Here are the main 2. On the left frams looking from the front, with the covers off, there is a 1 inch square stainless steel print head block that is located about 2/3s of the way back , near the bottom of the frame. Look at that and see if there is ink built up in that block , also under and around the block. If so remove the spring holder thats over the block and take channel lock pliers and remove that block. It may be very stiff. To clean soak it in hot water to soften the ink and clean that block, the shaft and all the remaining ink under the block you can remove. Once you return the machine to working order, take a level and out in on the glass. Make sure it is LEVEL front to back and side to side.
Number 2 is the print heasd wiper is stuck to the print head. That requires removing the scanner/document feed assembly, the side covers, the upper rear cover and the ink loader assembly,( where you put the ink sticks). Once you remove that you have access to the print hear drum area. If needed carefully pry the wiper from the print head and return to service. That blade will stick if the machine is not properly shut down.
I strongly suspect the machine is not level and when you ran the cleaning mode, it sucks all the ink out of the print head. Most likley while that ink was dropping into the tray, it ran out the back of the tray.
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You should do a basic clean from the control panel menu a few times, do a light stripes page and see what jets are bad, and if needed try substituting the bad jets. If after trying cleaning and substituting you still see light stripes you will need to replace the printhead. Here are 2 videos I made that show you how to do all of that. Good luck, hope this helps!
Are you using third party ink? make sure your ink is xerox OEM. This will clogg up the inkjets and ruin the print head for ever, If you have always used the third party ink then you might want to get a new print head. . If you have used xerox ink then It sounds like the magenta reservoir has spilled over the cyan. This is caused by moving the printer and not waiting for the cool down procedure. Also you might want to change the print head wiper. If the print head wiper is over used it won't clean the print head properly and what that causes is for ink to build up and causes smudge. also make sure the drum maintance kit is still in good shape. (its the yellow roller on the right side of the printer. Well hopefully this helps .
If you are using third party ink sticks contact the manufacture and they will, if you use enough of thier product, send you a new print head and send out a tech to change it. Media Science is the most likely source of third party ink.
You can also switch to Xerox ink sticks and the colors will be correct after several purges to get rid of the old ink.
What you are describing is a bad print head. You can try running the eliminate light stripes several times, and jet substitution, but most likely the print head will have to be replaced to remedy your problem. You can try googling. Phaser printer print heads or phaser printheads. There seems to be a secondary market appearing for those print heads. I can tell you from Xerox, if you have no maintenance agreement, they cost $750 per print head. Honestly, having worked on about every type of color printer known to man, the new solid ink phaser printers, produce a dry ink image of 2400 x 2400 dpi with ink particles that align end to end. The resolution of those printers are remarkable and can be purchased for less than the price of one of those new print heads. Now for reliable, albeit somewhat not as sharp a color image, but still exceptional, you really can not beat an HP. The ink stick technology really no longer has the color vividness advantage it initially had. The inks that align end to end, have ended that advantage and are sure a lot cheaper to operate per page.
Replace the maintenace kit and then in the menus run eliminate light stripes and eliminate smears.
There really isnt much else to do.
What you do when you run the light stripes and smears modes the machine removes all the ink from the print head, turns on a compressor and blows out the jets on the print head.
There really isn't a "cleaning " procedure as with a laser printer. If the maintenance kit is good, it pretty much maintanes itself.
When you go into the eliminate light stripes there is also a mode called Jet Substitution. You can sometimes bypass the bad jets.
If that does not work then the print head will most likely need to be replaced.
You can replace the printer for less than the cost of a print head normally..
Your print head is in ned of replacement.
If you have done all you have, not much more that can be done.
You can try running that eliminate stripes a few times, and also in that area try the Jet Substitution, and see if you can open new jets to bypass the blocked ones.
after that, your print head would need to be replaced.
Wish I had a better and cheaper answer.
In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head. When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.